Comdata Group is one of the world's largest business process outsourcing (BPO) providers. It operates hundreds of call-centers around the globe, with tens of thousands of employees offering, a variety of services, including sales and customer service.
In a competitive BPO market, Comdata was looking for ways to increase the productivity and efficiency of its agents. It looked for a unified solution that would successfully engage employees, drive higher accountability and better focus them on their performance.
Using Gameffective's platform, Comdata deployed gamified, real-time performance management. This process provides employees with the ability and motivation to self-track their performance against goals and benchmarks, and offers just-in-time coaching based on their needs. The results were impressive: 12% increase in sales per hour, and significant reductions in both new-hire learning curves and in ongoing training time.
Read the case study to learn how Comdata:
In the broadening data center cost-saving and energy efficiency discussion, data center physical infrastructure preventive maintenance (PM) is sometimes neglected as an important tool for controlling TCO and downtime. PM is performed specifically to prevent faults from occurring. IT and facilities managers can improve systems uptime through a better understanding of PM best practices.
Today’s data centers are expected to deploy, manage, and report on different tiers of business applications, databases, virtual workloads, home
directories, and file sharing simultaneously. They also need to co-locate multiple systems while sharing power and energy. This is true for large as
well as small environments. The trend in modern IT is to consolidate as much as possible to minimize cost and maximize efficiency of data
centers and branch offices. HPE 3PAR StoreServ is highly efficient, flash-optimized storage engineered for the true convergence of block, file,
and object access to help consolidate diverse workloads efficiently. HPE 3PAR OS and converged controllers incorporate multiprotocol support
into the heart of the system architecture
Published By: Dell EMC
Published Date: Nov 08, 2016
Your data center struggles with competing requirements from your lines of business and the finance, security and IT departments. While some executives want to lower cost and increase efficiency, others want business growth and responsiveness. But today, most data center teams are just trying to keep up with application service levels, complex workflows, and sprawling infrastructure and support costs.
For organisations that aim to modernise their IT environments and limit operational risks that can incur costs, IDC recommends making data protection initiatives a top priority.
Modernise data protection to cut IT costs and advance IT Transformation.
Modern data protection enables organisations to shrink data backup and recovery windows , which means fewer security breaches and faster resolutions when they do happen.
To truly transform IT, modernise your data center to increase IT efficiency and shed technical debt while protecting your bottom line. Drive IT Transformation and results with leading enterprise solutions from Dell EMC powered by Intel®.
In this whitepaper, we will explain trends that drive management challenges that data center operators are faced with. We will then show you the value proposition of Emerson's solutions, which can help you to:
. Adapt data center infrastructure without increased cost;
. Improving efficiency without added risk;
. Maximize existing infrastructure investments;
. Ensure availability of mission-critical services; and
. Extend the life of existing infrastructure.
Read on for more.
This paper explains some of the causes of stranded power, cooling, and space capacity in colocation data centers and explains how high-density rack power distribution, air containment, and other practices improve availability and efficiency. Examples of acceptable use policies that address these issues are provided.
In both legacy IT data centers and emerging private and public clouds, virtualization is becoming the norm. Through virtualization, organizations are realizing the benefits of scalability, agility and efficiency.
Organizations everywhere are turning to virtualization, cloud computing, and mobile technologies to support anytime, anywhere access to today’s work load intensive, data-heavy applications. Dell PowerEdge 12th generation servers—built for high performance, 24/7 availability, and uncompromised reliability—can help IT organizations deliver the benefits of these transformative technologies.With cost-saving power, cooling, space, and management efficiencies, Dell’s new servers offer data centers unparalleled performance, efficiency, and reliability for a diverse range of enterprise applications.
New innovations in storage technology are changing the game for data centers, and NetApp is working to help our customers capitalize on them. The introduction of faster and faster media types and more efficient mechanisms to access those media across well-defined SAN and Ethernet infrastructures will unlock unprecedented speeds, lower latencies, and dramatic improvements in system and application efficiency.
Published By: Brocade
Published Date: May 02, 2016
Power your path to a software-defined data center. Brocade and VMware are delivering automation, agility, and efficiency advantages that will change the way you do business. Read this paper and learn how to make SDDC a reality today.
Published By: Turbonomic
Published Date: Jul 05, 2018
The hybrid cloud has been heralded as a promising IT operational model enabling enterprises to maintain security and control over the infrastructure on which their applications run. At the same time, it promises to maximize ROI from their local data center and leverage public cloud infrastructure for an occasional demand spike.
Public clouds are relatively new in the IT landscape and their adoption has accelerated over the last few years with multiple vendors now offering solutions as well as improved on-ramps for workloads to ease the adoption of a hybrid cloud model.
With these advances and the ability to choose between a local data center and multiple public cloud offerings, one fundamental question must still be answered: What, when and where to run workloads to assure performance while maximizing efficiency?
In this whitepaper, we explore some of the players in Infrastructure-as-a-Service (IaaS) and hybrid cloud, the challenges surrounding effective implementation, and how to iden
This report examines the most common hybrid cloud architectures and the storage management factors required for IT to extend their data center with efficiency. Learn about the keys to successfully implementing a hybrid cloud approach.
The IBM Data Center Study found that only 21% of data centers are highly efficient. The study evaluated efficiency in servers, storage, networking, facility and data center operations to determine the best practices of the most efficient data centers.
Published By: Red Hat
Published Date: Sep 26, 2014
What if you could simplify and standardize all your systems? What if you could make the most of what you have, while moving to a trusted and secure platform that gives you the ability to innovate like never before?
With Red Hat you can…
IT must keep up with the demands of business, but still lead the way to innovation that fuels growth. Eliminate excessive complexity and inefficiency in your datacenter—without leaving behind existing investment. Standardizing on Red Hat doesn't mean ripping and replacing. It means having a well-managed platform AND freeing up resources to innovate with greater efficiency, security, stability, and minimal overhead.
The all-encompassing data center is a thing of the past. Modern data environments are distributed and include remote and branch offices, mobile devices, and
the Internet of Things (IoT) as well as cloud solutions such as infrastructure as a service (IaaS), platform as a service (PaaS), and software as a service (SaaS).
There’s more critical data to back up than ever before. Plus, data silos and fragmented management mean poor visibility, which can make it difficult to comply
with regional data residency and security rules as well as service-level agreements (SLAs).
On-premises data protection has not kept pace. According to a survey by Fujitsu, 45% of IT managers said they had lost data or productivity related to data
protection inefficiency within the last year.1
Often, this is because on-premises backups are cumbersome and do not always happen on time.
Published By: BMC ESM
Published Date: Aug 19, 2009
Data Centers consume more energy than any other environment in most companies. This paper presents a holistic approach that addresses Green IT within the broader context of increasing business service efficiency and reducing the cost of IT.