Comdata Group is one of the world's largest business process outsourcing (BPO) providers. It operates hundreds of call-centers around the globe, with tens of thousands of employees offering, a variety of services, including sales and customer service.
In a competitive BPO market, Comdata was looking for ways to increase the productivity and efficiency of its agents. It looked for a unified solution that would successfully engage employees, drive higher accountability and better focus them on their performance.
Using Gameffective's platform, Comdata deployed gamified, real-time performance management. This process provides employees with the ability and motivation to self-track their performance against goals and benchmarks, and offers just-in-time coaching based on their needs. The results were impressive: 12% increase in sales per hour, and significant reductions in both new-hire learning curves and in ongoing training time.
Read the case study to learn how Comdata:
Curves® and Jenny Craig® operate 7,000 Curves clubs and franchises globally and 400 Jenny Craig locations supported by IT service desks in California, Texas, and Australia. The two organizations combined to form Curves Jenny Craig in November 2013. Outdated systems, known internally as “the black hole,” plagued Jenny Craig with inefficient processes and created a lack of accountability. For example, records could not be categorized or prioritized properly, tracked by date or owner, and they could be intentionally hidden in an ambiguous status. Without visibility, Jenny Craig had no way to quantify the impact of their customer service. Mary Carter, manager of IT service, summed it up, “We had no reporting prior Cherwell Service Management.” Curves was in even worse shape as they logged tickets in an Excel® spreadsheet.
The NSA’s Information Assurance Directorate left many people scratching their heads in the winter
of 2015. The directive instructed those that follow its guidelines to postpone moving from RSA
cryptography to elliptic curve cryptography (ECC) if they hadn’t already done so.
“For those partners and vendors that have not yet made the transition to Suite B elliptic curve
algorithms, we recommend not making a significant expenditure to do so at this point but instead to
prepare for the upcoming quantum-resistant algorithm transition.”
The timing of the announcement was curious. Many in the crypto community wondered if there had been
a quantum computing breakthrough significant enough to warrant the NSA’s concern. A likely candidate
for such a breakthrough came from the University of New South Wales, Australia, where researchers
announced that they’d achieved quantum effects in silicon, which would be a massive jump forward for
Keeping ahead of the curve is a must when it comes to fashion and luxury. But to create cutting-edge designs that set trends, designers need state-of-the art tools and technology. The FashionLab provides high-end designers with innovative tools to create 3D designs of everything from dresses to jewelry.
Published By: Emarsys
Published Date: Dec 20, 2018
Omnichannel is not just another buzzword to ignore. It’s a marketing objective, and if you don’t have a strategy in place, you’re already behind the curve; not only is it important, it also takes time. There is no omnichannel switch to throw, no simple button to push. A sound omnichannel approach must be built step-by-step, and for many companies it all starts with email.
Published By: Salesforce
Published Date: Jan 06, 2016
Salesforce Research surveyed more than 2,300 global sales leaders to discover:
The unifying goals, stumbling blocks, and success metrics for today’s sales teams
How high-performing sales teams are evolving to stay ahead of the curve
Areas where sales is doubling down to supercharge business in the next 12–18 months.
This report highlights sales trends in 2015, including the central role of sales teams in an integrated customer success platform. Throughout the report, data is examined relative to sales performance to identify patterns for overall customer success.
Collective Health offered a contemporary health benefits infrastructure that was able to use the data that’s surrounding us in the healthcare space and leverage it in a way that was new and exciting to us,” said Milt. Combining technology, design, and humans, Collective Health’s holistic approach brought Activision Blizzard’s benefits goals to life.
This whitepaper illustrates how Finance applications in the cloud will help to transform the finance function with technology and embedded best practices that enable companies of all sizes to remain agile and competitive.
The manufacturing industry has entered a completely new technological realm that did not even exist five years ago. Three industrial revolutions forever changed manufacturing—and the world—and the fourth is now underway. Factories have had to adapt rapidly with the advent of advanced automation and robotics as well as software to manage processes and control. The onset of digital manufacturing accelerates the need for new approaches. While consumers typically embrace disruptive technology with enthusiasm, manufacturers inevitably approach new technology with caution, carefully evaluating how it can improve their businesses. Eventually, however, caution must be replaced with innovation to ensure survival. Those organizations that find themselves on the wrong side of the technology curve today will face increasing challenges to remain competitive as time marches forward.
Can your organization afford to wait until after an attack happens to protect your users and your data?
Perimeter security provides visibility and control for employee activity only when employees remain on a corporate network. What about roaming users who bypass the VPN? Or employees working in cloud applications?
Web gateways only protect employees from threats over web ports 80 and 443. Today’s security must provide comprehensive protection across all ports and protocols to fill the gaps in the security stack.
Hear from Eric Ahlm, Research Director at Gartner and Meg Diaz, Head of Product Marketing for Cisco Umbrella. Eric and Meg will address the challenges companies face as they compare modern convenience with the known risks of relinquishing visibility and control, especially as more sensitive data moves to the cloud.
Join us for the guidance you need to stay ahead of the curve in 2018. We’ll discuss the right answer for protecting data in the digital age.
Published By: Veritas
Published Date: Oct 03, 2016
The information explosion has exposed organizations to an overwhelming amount of risk. Whether financial, legal, security, productivity, or reputational risk, there is a high likelihood that your organization is currently trending toward an information ecosystem that is not sustainable and highly out of control. The time to act is now to deploy an Information Governance strategy. Are you prepared to climb out of your information hole?
In describing what forecasters are trying to achieve, Saffo outlines six simple, commonsense rules that smart managers should observe as they embark on a voyage of discovery with professional forecasters: Map a cone of uncertainty, look for the S curve, embrace the things that don't fit, hold strong opinions weakly, look back twice as far as you look forward, and know when not to make a forecast.
Published By: MobileIron
Published Date: Apr 11, 2018
The enterprise landscape has changed dramatically with the influx of millennials — and their preferred devices — into the workforce. As a result, Macs that were once limited to mostly niche usage are now rapidly expanding their enterprise footprint. These devices require the same level of security and oversight that organizations apply to all of their other devices. Otherwise, the risk of leaving Macs either unmanaged or secured by point products creates security gaps that can leave the enterprise open to cyberattacks and compliance violations.
The good news is, MobileIron makes it easy to secure Macs the same way all other devices in the enterprise are managed. No integrations, additional training, or learning curves are involved. The time has come for a modern approach to Mac management that is seamless for end users, improves operational efficiency, and simplifies IT operations across the entire device lifecycle. MobileIron makes it all possible.
Are you Cloud-Confident? Take five minutes and find out how you compare with your peers.
Recent research conducted by Longitude looked at how companies are using cloud, and where it is delivering the greatest benefits. We've benchmarked some of the results in this short assessment tool.
Are you ahead of the curve, or do you need to catch up?
Do your plans and forecasts need a reality check?
The quality of your strategic decisions is only as good as the quality of your forecasts. And forecasts are only good if they reflect current reality—not the reality of two, three or more quarters ago. Enter “continuous planning.” With a methodology for forecasting at frequent intervals throughout the year, continuous planning “enables managers to see trends, patterns, and ‘breaks in the curve’ long before their competitors, and thus make better informed decisions regarding products and markets.”
In this free online webinar, speakers Jim Collins & Guy Jones will explain how continuous planning keeps you in touch with current reality - and one step ahead of competitors.
Jim Collins, Performance Management Strategy Executive, IBM
Guy Jones, Worldwide Technical Sales Executive, IBM Performance Management,
Is your Network Performance Monitoring and Diagnostics (NPMD) solution a target for attackers? With increasingly creative exploits, it is important to stay ahead of the curve when it comes to data protection. NPMD tools that do not keep pace can leave your information vulnerable.
Whether you’re onboarding new customers, cross- or up-selling, getting your supply chain or logistics right, or even collecting unpaid debt, making the best choice of decisions means weighing not just what’s right for your department – but what is best for the business overall. Not to mention what is optimal for your customers and partners.
And let’s face it, even with the availability of business intelligence and other analytic tools, it’s hard to know what constitutes the right actions to take in an era where Big Data consistently throws you curveballs. Prescriptive Analytics can help – but for most organizations, there are more questions and concerns than answers about how to implement it successfully.
Read our white paper on how Prescriptive Analytics can transform your business decisions and actions – leveraging your existing analytics investment and organizational DNA while helping you drive transparency, customer experience, and profits
In this white paper you'll learn how to:
• Use data to improve care and reduce costs
• Create an outcomes-focused program
• Make your employees more informed
• Unlock the ROI potential within your
existing provider network
Published By: HireVue
Published Date: Feb 09, 2018
Unilever is a global player in the fast-moving consumer goods (FMCG) sector, with nearly a third of the world’s population using its products every day. The company has more than 169,000 employees working around the world, and its leaders estimate that within three years, as many as 60 percent of those employees will be Millennials. Critical to Unilever’s ongoing success will be its ability to attract these recent college graduates.
For its signature Future Leaders Programme, the company wanted its recruitment efforts to get ahead of the curve. The existing process was rooted in paper-based applications, phone interviews with recruiters, and manual assessment tests. It took four to six months to sift through 250,000 applications and ultimately hire 800 individuals. The company sought to radically transform this process using online gamification, digitally recorded interviews, and science-based assessment tests and data analysis.
In this case study, we:
• Explain the challenges facing U