To keep up with sweeping global economic and societal changes, public services organizations are undergoing significant technology-driven transformation. Aging populations, rapid urbanization, political instability, concerns about sustainability and resiliency, and changing worker and resident expectations are driving public services organizations to radically improve operations and service delivery. At the core of this transformation is the ability to collect and process vast amounts of data to help to improve outcomes and services. One way to generate this data is through the Internet of Things (IoT) — which IDC defines as a network of networks of uniquely identifiable endpoints or “things” that communicate without human interaction using IP connectivity. The IoT is a transformational technology that can reshape the public sector, enabling improved outcomes and new services such as remote patient monitoring, advanced traffic solutions and predictive policing.
Consumer industries are facing once in a lifetime changes in the way they engage and interact with their customers and consumers. Whether consumer products, retail, or wholesale, there are two broadly unifying trends. First, consumers have both heightened influence and increased expectations. Second, several largely untapped digital technologies have the potential to enable new capabilities to better satisfy customer needs. For the key consumer industries of agribusiness, consumer products, life sciences, retail, and wholesale, the Internet of Things (IoT) will enable many new opportunities. These industries have a shared goal and challenge: to be able to create and offer engaging end consumer and/or customer experiences at scale. Part of the way that companies will achieve this goal and respond to this challenge is by developing digital transformation (DX) strategies. Such strategies enable new and potentially disruptive capabilities with a broad range of technologies.
Everything you need to know about selecting the right PMS for your property.
A PMS can play a critical role in enhancing the guest experience. Different hoteliers have different expectations of a property management system.
With order channels multiplying, supply, chains growing more complex, and customer expectations increasing, fulfilling orders consistently and efficiently - while meeting customer demands - is harder than ever.
Read the white paper to learn how a good data center strategy can help you prepare for the rigors and unpredictability of emerging technologies. Find out how IBM’s predictive analytics are helping companies build more accurate, forward-looking data center strategies and how those strategies are leading to more agile, efficient and resilient infrastructures.
Across industries, customers today wield more power and greater choice than ever before – a power that they exercise by shifting their attention and spending (across multiple channels/devices in near-real time) from provider to provider. In this environment of hyper-connectedness and diminishing customer loyalty and fleeting human attention spans, the battle for holding customer interest and engaging him/her meaningfully requires, first and foremost, an everlasting commitment to "relevance. "Being relevant and demand-driven is of paramount importance to the media industry, but it is no less important to any industry that operates in a B2C world. However, adapting to the ever-rising expectations and changing buying behaviors of customers is becoming a Herculean task, requiring both business and technology transformation.
The data-driven organization is the new benchmark for success. Firms that harness data to dictate strategic and tactical decisions companywide make more informed business plans, better optimize operations, improve customer interactions, and provide competitive edge. To achieve these benefits, organizations increasingly see data refinement - transforming raw data from various sources into relevant and actionable information and delivering it through self - service access to any user who needs it - as the path toward success by helping break though immature processes and legacy systems. However, data refinement only functions as well as the strategies and approaches behind it. Organizations that do not understand the right way to embrace refinement will fail to catch up to competitors that have mastered the correct approach.
Business expectations and demands on the data center are increasing and the impact on today’s data centers is staggering.
Organisations that can move quickly to leverage these new opportunities will find themselves in an advantageous position relative to their competitors. But time is NOT on your side! If your IT team often feel that they’re always in catch-up mode because it is difficult to quantify IT contributions, it is time to understand the benefit of hyperconverged infrastructure.
Download this premium guide to understand how HCI can
• Provide the resilience, scalability and performance to run all your applications without compromise.
• Design the data center as a fluid resource that can immediately adapt to the evolving needs of the business.
• Enable agility with scale-out architecture that eliminates the need to rip and replace for seamless growth and scale.
The first event in the Partnering with Certainy Webinar Series, "Customer Demands at the Edge."
Trends like IoT are driving customer experience expectations in a way that demands resiliency in local edge environments. As a result, we’re seeing a rise of edge computing (compute power coming out of the cloud and into the access layer). Customer demands manifest themselves differently based on things like company size and segment. For example, a retail customer’s business imperatives might look different from a doctor’s office. But one thing remains constant: A standardized, redundant, and repeatable physical infrastructure can protect the availability of these now-critical access-layer IT assets.
APC by Schneider Electric has:
The solutions you need to deliver a standardized, redundant, & repeatable infrastructure to your customers
The tools you need to configure them,
The alliances & certifications you trust & rely on,
The program to make it profitable.
Fill out your information and click "Register" to watch the kick off our Partnering with Certainty Webinar Series, “Customer Demands at the Edge: Always On, Always Connected.” This webinar originally aired on October 5th, 2017.
Create an environment where employee and managers can track assigned activities, communicate job performance expectations, and define goals that are aligned to business objectives. Performance management ensures that everyone is focused on the right initiatives to deliver results.
This technology profile examines how IT decision makers’ expectations and approaches are evolving to address increasing demands for higher levels of IT availability from their organizations and clients.
Forward-looking enterprises know there's more to big data than strong and managing large volumes of information. Big data presents an opportunity to leverage analytics and experiment with all available data to derive value never before possible with traditional business intelligence and data warehouse platforms. Through a modern, big data platform that facilitates self-service and collaborative analytics across all data, organizations become more agile and are able to innovate in new ways.
Competitive enterprises that embark on big data strategies do so with the expectation that their businesses will transform. They don't just want answers from the data they collect and analyze, they want results. Be it with small, fledgling trials or large, cross-functional efforts, these enterprises want to see clearly how big data can make a difference - with their customers, their processes, their bottom lines and, most important, with growing the business.
Learn how you can significantly extend the capabilities of your existing Salesforce.com, NetSuite, or other CRM application with an affordable, easy-to-use, and quick-to-deploy solution that automates sales forecasting, improves pipeline visibility, and enables what-if scenario planning.
Published By: Brightcove
Published Date: Feb 18, 2016
Video used to be a nice-to-have asset, but today it is a fundamental part of any successful marketing strategy. Yet, some companies still seem reluctant to invest in a video strategy because their leadership may not fully grasp the benefits of video.
In 2013 Salesforce.com partnered with Fifth Quadrant to conduct quantitative and qualitative research into the customer service space in Australia and New Zealand. The research was designed to specifically examine new channels for service delivery such as Mobile Devices, Social Media to name a few and the maturity level of Australian organisations in regards to Customer Experience Strategy.
Just 7% of consumers say that customer service experiences they have with companies typically exceed their expectations. Now think about how you could succeed and profit as a business if you not only continually offered good service to your customers, but also frequently offered more than what they expected.
The secrets to lining up your customer service with your brand.
The best way to train employees.
How to make employees feel good about giving great service.
The significance of monitoring customer interactions.
Which customer metrics you should pay attention to.
The cheapest way to earn new customers.
Download this ebook to learn what you need to do to give customers what they want and earn a customer for life!
The ability to deliver exceptional customer experiences is proving to be a business differentiator – in fact, organizations that have a more mature customer experience strategy report between 10-20% greater impact on revenue generation outcomes than less mature businesses.
This white paper reveals how your organization can better respond to changing consumer behaviors, needs, and expectations regarding customer experience and touch points.
If you’re looking to the cloud to flexibly deploy collaboration applications and experience predictable costs and services, it is important to take several things into consideration. Cisco can help you choose the best cloud solution for your business needs. This practical guide can help you create the ideal RFP for your company.
"The performance, availability, and data protection associated with tier-1 applications were easy to meet when one application mapped to one server and a dedicated storage system. But to carry these features into a virtual world with pooled, shared storage systems and unpredictable workloads creates new demands.
In order to reach an agile state in your business, access this white paper now to gain insight into innovative solutions catered to these new challenging demands."
Published By: ServiceNow
Published Date: Nov 22, 2013
This document discusses how self-service cloud provisioning can serve as a pragmatic customer-centric approach for managing the proliferation of public and private clouds. It discusses customer expectations, critical success factors, and key metrics required for a successful implementation of such an offering.
This brief explains SolidFire's solution to the modern data center's struggle that exists between applications and storage, and how it offers a distinct scale-up storage application that intelligently dictates system performance in real time.