Published By: Dell EMC
Published Date: May 08, 2019
ESG recently conducted a quantitative research study to assess companies’ IT Transformation maturity. ESG found that operating a modern server environment, defined as an environment in which operations tasks are more automated than manual, led to a perception of cost parity with the public cloud. Nearly half felt their cost of compute was highly competitive with CSPs and another 48% felt it was generally comparable. This compares favorably to the 19% and 47% respectively among organizations running a legacy server environment. Download this solution brief from Dell EMC and Intel® to learn more.
Delivering personalized customer experience remains the top business challenge for communications
service providers (CSPs). Ovum's recently published 2018 ICT Enterprise survey saw almost all CSP
IT executives interviewed identify delivering personalized customer experience as one of their three
most important business challenges for the next 18 months. This trend emphasizes the high priority
CSPs place on how customer relationships are managed. However, several factors have an impact on
CSPs' ability to identify and then deliver customers' core needs. These include understanding the data
sets they should focus on; collecting, cleansing, and consolidating these data sets; and having the
right expertise to mine the data sets.
Published By: FICO EMEA
Published Date: May 31, 2019
: FICO commissioned an independent research study by TM Forum to look at how global telecommunication providers are using (and plan to use) machine learning and advanced analytics to improve the customer experience in credit risk and beyond. This in-depth report includes key insights from a global survey as well as executive interviews with leading communication service providers such as Telstra, Vodafone, Sky, Globe Telecom, and BT on their vision for leveraging artificial intelligence to stop fraud, better engage customers across channels, improve risk management, and drive collection results.
Read this report to understand:
o What CSPs see as the biggest drivers for deploying advanced analytics over the next two years
o How and where BT, Globe Telecom, Vodafone UK, Sky and Telstra are using analytics, from marketing through origination
o The opportunities and pitfalls around financing devices as opposed to or in addition to subsidising them
o The scope for analytics to improve c
The digital service revolution is well underway. For communications service providers (CSPs), it means going beyond traditional voice and data and upgrading their entire digital communications infrastructure. Research shows enterprise-class organizations are allocating heavy dollars towards communications solutions and prefer a single provider for digital services. This is a massive opportunity for CSPs to expand their services, generate more revenue, grow profit and increase market share. However, the majority of enterprises reported not receiving a consistently excellent experience with their most recent service contract. As a result, many switch to new providers. CSPs are losing credibility and the loyalty of their customers because of legacy and traditional systems that constrain their ability to act quickly. Enterprises are looking for CSPs who understand their complex business and can offer a full portfolio of digital services with quality and creativity to meet their needs.
Read this Stratecast white paper from Frost & Sullivan to learn about the challenges over-the-top (OTT) competitors such as Google, Hulu, Netflix, and Facebook are causing communications service providers (CSPs). Learn how CSPs can use customer behavior data to deliver personalized experiences and offers, and discover the solutions that can turn data into a competitive advantage.
Virtualized Evolved Packet Core (vEPC) is a major breakthrough in network function virtualization (NFV). When
asked where they have deployed NFV in production networks, communication service providers (CSPs) consistently name vEPC as one of the top answers. Why is that?
In order to maximize their processing capacity, CSPs virtualize a subset of their network applications, including
mobile edge computing (MEC), base stations (small/macro
cells) and the mobile core, because these systems use a
The mobile packet core builds the foundation of the core
network on which mobile CSPs offer IP-based services to
their customers. Implementing vEPC solutions can help
CSPs obtain the scale necessary to accommodate growing
numbers of subscribers and large amounts of traffic or
connections while controlling costs and improving on quality of experience (QoE). In the past, evolved packet core
(EPC) solutions were deployed on purpose-built hardware.
NFV enables operators to deploy EPC c
This white paper from Intel and VMware introduces key NFV infrastructure (NFVI) performance concepts and issues, giving CSPs the tools they need to better understand and manage overall performance as they deploy NFV in their networks.
Read this whitepaper published by Heavy Reading and sponsored by IBM to look at why network service quality matters to customer loyalty and CSP attitudes to improve it and discover how CSPs can correlate customer loyalty indicators like Net Promoter Scores with network and service quality metrics to help drive better business and operational performance
Gartner predicts that the public cloud market will surpass USD 300 billion by 2021 . With the big players (Amazon, Google, Microsoft and IBM) taking home 63 percent of the market share , how will next wave CSPs stand out from the crowd?
Download Intel's latest whitepaper, Differentiating for Success: A Guide for Cloud Service Providers' to discover how to offer unique services, including:
- Providing workload-specific optimizations, for example machine learning or high-performance computing
- Targeting a particular geographical area
- Focusing on an industry, such as financial services
- Delivering emerging technology, such as virtual reality, in-memory databases, and containerization
The data center is coming under immense pressure. The boom in connected devices means increasing volumes of data – and all that needs processing. One way for CSPs to accelerate customer workloads is by using FPGAs, which are easier to use than ever before.
Download Intel's latest eGuide, ‘FPGA-as-a-Service: A Guide for CSPs' to discover:
• How to add FPGAs to the data center
• The structure of the Intel® Acceleration Stack for FPGAs
• Adding off-the-shelf accelerator functions
• How FPGAs can accelerate many cloud services, such as database as a service and analytics as a service
While IMS is not new, complete virtualization of IMS (vIMS) is new. Network functions virtualization (NFV) provides operators with the ability to rapidly and inexpensively deploy, configure, launch, and upgrade services, which can lead to faster time to market and lower operating costs, providing an important competitive advantage against traditional CSPs and new OTT service providers. It can also reduce the business risk associated with new service introductions. This agility allows operators to offer trials of new service offerings on a much larger scale, leading to acceleration of new revenue generation.
Using the IP Multimedia System (IMS) architecture, Communications Service Providers (CSPs) can offer session-based services. Any Internet Protocol/Session Internet Protocol (IP/SIP) device can establish a session with the control servers’ Call Session Control Function (CSCF) and then establish connections with other IP/ SIP devices to deliver voice, video, and data sessions between the two end-clients.
Customer demand for cloud-based services will only surge in the coming years. In this highly competitive market, the CSPs that can operate most efficiently and offer the most innovative services will gain the biggest customer base.
Worldwide spending on public cloud services is set to reach USD 122.5 billion in 2017, an increase of 24.4 percent over 20161. In fact, the compound annual growth rate (CAGR) of spending on public cloud services is almost seven times that of overall IT spending growth and IDC predicts that by 2020, it will top USD 203.4 billion worldwide2. The size of the opportunity for cloud service providers (CSPs) is huge but fierce competition, accelerating innovation and the need to keep prices low continue to create enormous pressure.
This paper outlines some of the primary challenges faced by CSPs in making and keeping their business profitable and suggests strategies and innovations that can help cloud businesses to take a greater share of the market opportunity.
At Viavi Solutions® we’ve had the benefit of observing a number of hybrid cloud deployments up close. All sectors of IT users from small to large enterprises, governmental groups, and even cloud service providers (CSPs) who themselves have begun to offer managed cloud services from third-party platforms—touch the hybrid cloud environment. CIOs, especially, face new challenges in deploying or expanding their enterprise presence in the cloud.
This white paper examines four critical areas—migration, security, costs, and visibility—where CIOs can make major differences in the successful execution of hybrid cloud strategies. We’ve listed 20 fundamental questions CIOs can discuss with both their internal deployment groups and their external CSP/system integrator in preparation for a migration to or an expansion of hybrid cloud services.
Big Data is an opportunity for CSPs to create the intelligence for operating networks more efficiently, to analyze the success of the services that telcos are offering, and to create a better personal experience for their customers. Learn how to leverage the Big Data opportunity.
Published By: FICO EMEA
Published Date: Jan 25, 2019
Communications service providers (CSPs) have long recognized the potential of data analytics. Yet their early efforts to pull actionable intelligence from the oceans of data they have access to were largely unsuccessful. Many tried a 'big bang' approach to building a central repository without knowing what they wanted to do with the data in it. The arrival of artificial intelligence (AI) – its machine learning subset in particular – has changed their thinking and approach.
For this Quick Insights report, we surveyed 64 professionals from CSPs around the world who are applying, leveraging and/ or planning to deploy advanced analytics in some capacity at various points across the customer lifecycle.
Enterprise Product Management is essential for CSPs seeking to secure and enhance their market positions. The complexity of CSP product offerings creates a business environment that is slow and ill-equipped to meet ever-growing customer demands.
Download this white paper from EuropeanCommunications to learn how leading mobile network operators use analytics to create more targeted marketing. Get real-world examples of companies that are using subscriber analytics to reduce customer churn, and find out what it takes to put big data to work in your organization.
Read this Stratecast white paper from Frost & Sullivan to learn about the challenges over-the-top (OTT) competitors such as Google, Hulu, Netflix, and Facebook are causing communications service providers (CSPs).
The term “Proactive Customer Care” has been used by many vendors and Communications Service Providers (CSPs) for several years in the telecoms industry. It has generally come to mean “Understand the reason for a customer’s concern, or potential issues, with their service before the customer takes direct action.”
Commoditization is a serious threat to the telecommunications industry. Most CSPs offer similar services at rates designed to win what has become a price war. As a result, many face decreasing margins and difficulty sustaining differentiation based on prices or products alone. On top of commoditization, CSPs also face competition from OTT providers and an increasingly knowledgeable and demanding customer base. With access to growing amounts of data from an ever-increasing number of sources and devices, today’s empowered, savvy consumers know what they want and expect to get it.
In its "Restoring Connections" paper based on research of telecommunications firms, IBM ‘s top ranked Institute for Business Value identified actions CSPs can take to reset customer experience and build brand loyalty through innovative, compelling, personalized services based on deep customer insight. Join us as we discuss how to leverage network and subscriber data to create unique customer profiles, personalize engagement, and improve marketing offers.