In the midst of an overwhelming amount of disruption taking place in the retail banking industry, a clear path to success has emerged. Banks that want to continue to gain and retain loyal customers must make it easier to bank with them.
According to a survey that included 760 different banks and credit unions, the most important priority for 2017 and beyond is the removal of friction from the customer journey.1
To clarify, today’s customer journey includes both the customer experience at local branch locations as well as their experience while interacting with websites, mobile apps, smart watches, and anything else that is connected to the Internet.
The battleground for customers has shifted to the digital world, and retail banks must adapt quickly as crafty Fintech startups and tech giants like Amazon, Apple, and Google continue to push the limits of what is possible with technology.
If digital channels aren’t approached correctly, they can add complexity to the customer experience in
Continuous member service is an important deliverable for credit unions, and. the continued growth in assets and members means that the impact of downtime is affecting a larger base and is therefore potentially much more costly. Learn how new data protection and recovery technologies are making a huge impact on downtime for credit unions that depend on AIX-hosted applications.
Banks and credit unions face multiple challenges to operational efficiency: tightening budgets, limited headcount, a challenging regulatory climate, ongoing security concerns and others. Efficiency and process enhancements can limit the impact these challenges could have on your institution. The following five questions—and your responses—may help your financial institution (FI) as you look to drive operational efficiencies, improve compliance and security, keep account holders happy and attract new ones.
Banks and credit unions can prevent fraudsters and other cybercriminals from gaining an upper hand on them by using more sophisticated protection. This protection is found in five layers of proactive security defense. Q2’s paper, Multilayer Security— Because a moat is not enough, discusses these essential layers to keeping account holders secure.
Learn how authentic customer feedback helps card issuers, online and retail banks, insurance companies, and credit unions drive sales, loyalty, and lifetime customer value - while remaining compliant with industry regulations.
Published By: Workday
Published Date: Mar 02, 2018
Today’s banks, credit unions, asset management firms, lending companies, and other financial
services businesses operate in a highly competitive and regulated environment. Servicing
clients, introducing new products and channels, and opening new markets as well as having
insight into your loans, investments, and deposits is critical to your bottom line. At the same
time, employing the right people is what drives your future. Workday provides financial
management, human capital management, and planning/ budgeting in a single cloud-based
system to support your needs.
Uncover Exceptions Easily and Certify Financial Statements with Confidence.
With increasing regulatory requirements for financial institutions and the need for executive management to sign off on financial statements, it is critical to ensure that there is detailed visibility into the underlying financial data. Ongoing emphasis on having a strong internal control structure for insurers brings into light reconciliation and certification as being the critical components to making it happen.
When done properly, they assure accuracy of information flowing into the financial close process, with minimal risk of misstatement, and a full audit trail.
The white paper, Certify with Confidence: How Automated Reconciliation Lets You Sign With Certainty, explains how a comprehensive reconciliation solution should work In today's regulatory climate, and why a comprehensive, end-to-end, automated reconciliation system is essential to protecting yourself and your company.
Don’t Let Non-Compliance Fines Impact your Bottom Line and Reputation.
Manual reconciliation of vast amounts of data is an arduous process, involving countless staff hours that includes backtracking, often ending without an audit trail to demonstrate how the balance sheet was derived.
Automated processes offer a solution to this risk-laden adventure. In the white paper, The Buried Costs and Hidden Risks of Manual Reconciliation for Financial Institutions, learn how to calculate and compare the costs of a manual system versus an automated system.
Tags: manual reconciliation, automated reconciliation for banks, automated reconciliation for credit unions, automated reconciliation, automated reconciliation for financial institutions, automated reconciliation system, non-compliance, data reconciliation
Today’s financial services organizations recognize that success starts with strong relationships built on trust and transparency. In a competitive market, a company’s employees can make or break these crucial relationships through their interactions with customers. That’s why businesses — from wealth management and insurance firms to banks and credit unions — are investing in automated workforce solutions to help them attract, engage, and retain top talent while controlling costs and driving exceptional service.
Managing a diverse workforce of exempt and nonexempt employees across back-office, contact center, and frontline operations is no easy feat. Finding and keeping best-fit employees is challenging enough, but you also need to optimize day-to-day functions like time and attendance, scheduling, payroll, labor cost and productivity tracking, and compliance management to stay competitive and profitable. Given this complexity, it is not surprising that management teams are not alway
Published By: PC Mall
Published Date: Mar 03, 2012
For EasCorp, a credit union that exclusively serves other credit unions, the benefits of Remote Deposit Capture were immediately apparent and they set upon a path to provide their members with a powerful set of tools to improve their business.
Accelerating the Move to a Strong Online and Mobile Offering
For credit unions, offering members a digital and mobile banking experience has never been more accessible. This 29-page ebook shows you how to use electronic signature technology to improve the member experience (both in-branch and online), improve regulatory compliance and compete with big banks.
An introduction to electronic signature technology for banks:
What it is, why you need it, how it works and who in the banking industry is using e-signature solutions to automate customer-facing transactions. This guide answers common questions,
shares ROI metrics and outlines best practices based on 20 years of transforming business processes and customer experience with electronic signatures.
COCC, a leading provider of technology services for community banks and credit unions, needed a way to reach distant customers without increasing travel costs. That's when COCC decided to try online meeting technology.
The malware industry supplies all the components cybercriminals need to easily perpetrate malware-driven financial fraud and data theft. In today’s virtual world, the
scope of organizations vulnerable to malware-driven cybercrime is quite broad. In addition to banks and credit unions that are subject to online banking fraud, financial fraud can be perpetrated on insurance companies, payment services, large e-commerce companies, airlines and many others.
"The malware industry supplies all the components cybercriminals need to easily perpetrate malware-driven financial fraud and data theft. In today’s virtual world, the scope of organizations vulnerable to malware-driven cyber crime is quite broad. In addition to banks and credit unions that are subject to online banking fraud, financial fraud can be perpetrated on insurance companies, payment services, large e-commerce companies, airlines and many others. "
"The malware industry supplies all the components cybercriminals need to easily perpetrate malware-driven financial fraud and data theft. In today’s virtual world, the
scope of organizations vulnerable to malware-driven cybercrime is quite broad. In addition to banks and credit unions that are subject to online banking fraud, financial fraud can be perpetrated on insurance companies, payment services, large e-commerce companies, airlines and many others. "
Published By: SugarCRM
Published Date: Oct 09, 2014
BancVue is the leader in branded, community-powered banking products that help local banks and credit unions thrive in the competitive banking industry. BancVue has tripled in size in the seven years since it began to run its business on Sugar.