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Published By: Zendesk     Published Date: Jan 19, 2018
Customers are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers only seek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only 16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal
    
Zendesk
Published By: MineralTree     Published Date: Jan 23, 2018
Community Food Bank of Eastern Oklahoma used automation to focus on value-added tasks vs. manual accounts payable processes.
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business payments, accounts payable, payment automation, invoice automation, accounting applications
    
MineralTree
Published By: StrongMail     Published Date: Sep 08, 2010
With more than 500 million active users, Facebook can be an extremely effective channel for engaging customers around your brand. However, before you rush out to build a fan page, you need to first understand the best way to interact with them based on conversations about your brand that are already happening on the social web.
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strongmail, email, facebook, channel, social networking
    
StrongMail
Published By: ZoomInfo     Published Date: Sep 07, 2010
Find and connect quickly with the right people, prospects, and opportunities to grow your sales pipeline and boost conversion rates. The ZoomInfo™ Database is the only source of business information combining the business web, community contributors, and professionals who post their own profiles-updated 24 hours a day, 7 days a week. Unlock the power of this data with our next-generation prospecting tool, ZoomInfo™ Pro, featuring rich segmentation, export capabilities, and list building. Add custom appends and lists to streamline revenue generation and maximize ROI. Start your free trial today.
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zoominfo, sales, marketing, pipeline, conversion rates
    
ZoomInfo
Published By: Neolane, Inc.     Published Date: Nov 17, 2010
Marketing is evolving and B2B Marketers that fail to embrace this change will become irrelevant. While shocking to some, this perspective is not new; it's simply becoming increasingly apparent to the B2B marketing community.
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neolane, b2b, marketing, sirius, analytics, sales 2.1, tlbm, respondents
    
Neolane, Inc.
Published By: F5 Networks Inc     Published Date: Dec 08, 2017
The NSA’s Information Assurance Directorate left many people scratching their heads in the winter of 2015. The directive instructed those that follow its guidelines to postpone moving from RSA cryptography to elliptic curve cryptography (ECC) if they hadn’t already done so. “For those partners and vendors that have not yet made the transition to Suite B elliptic curve algorithms, we recommend not making a significant expenditure to do so at this point but instead to prepare for the upcoming quantum-resistant algorithm transition.” The timing of the announcement was curious. Many in the crypto community wondered if there had been a quantum computing breakthrough significant enough to warrant the NSA’s concern. A likely candidate for such a breakthrough came from the University of New South Wales, Australia, where researchers announced that they’d achieved quantum effects in silicon, which would be a massive jump forward for quantum computing.
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quantum computing, quantum, computing, browser encryption. encryptionm
    
F5 Networks Inc
Published By: Lenovo     Published Date: Apr 28, 2017
The Real Impact of Body Cameras: Unprecedented Secure Storage Demand Body cameras have become a critical component of campus and community policing — they protect everybody’s interests. However, gathering, securing, storing, and managing the terabytes of content created on a monthly basis can be daunting even for the most sophisticated IT teams. In this eBook, we provide a comprehensive look at this growing challenge and how you can get in front of it! Read this eBook now.
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lenovo, higher education, body cameras, campus policing, campus security, data managing, securing data, securing content
    
Lenovo
Published By: Citrix     Published Date: Apr 06, 2017
The NHS is currently evolving to meet the needs of an ageing population. This means that not only is the delivery of clinical care more challenging in the acute hospital setting but it increasingly relies on enhanced information access in the primary care, mental health and community environments too.
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Citrix
Published By: Adobe     Published Date: Dec 07, 2017
Whether you’re a creative professional or an aspiring artist, everyone is influenced by trends. You can change them, challenge them, be inspired by them. But you can’t ignore them. Trends encourage artists to master age-old techniques and push new boundaries. As award-winning designer Paul Trani puts it, “A new design trend is no different than a new invention—inventions either make something better or reveal a need we didn’t know we had.” Download this whitepaper to take a look at current visual trends to see what’s making noise in the creative community.
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Adobe
Published By: FICO     Published Date: Aug 27, 2012
While some business rules management vendors are abandoning their .NET users, FICO continues to see increased adoption of rules technology among the .NET community.
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fico, .net, business rules
    
FICO
Published By: Polycom     Published Date: Sep 04, 2012
A collaborative video can support community health education and disease prevention, as well as connect a patient with his or her practitioner through applications like telemedicine, even if separated geographically.
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video collaboration, video conferencing, healthcare, mobile device, re-hospitalization prevention
    
Polycom
Published By: Adobe     Published Date: Nov 07, 2013
One of the key objectives of Adobe’s current advertising campaign is to explode the myth that ‘managing websites is hell’. We believe that in this day and age, the idea that website management is a nightmare should be a thing of the past.
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adobe, econsultancy, trends and innovation, content management, customer experience management, driving engagement, brand-building, web content management
    
Adobe
Published By: Allscripts     Published Date: Sep 22, 2014
Download this case study to learn why Comprehensive Cardiology in Langhorne, PA engaged Allscripts to help save time, increase efficiency, reduce costs and make their vision of a community health network a reality.
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allscripts, cardiology, community health network, clinical outcomes, revenue cycle, clinical solutions
    
Allscripts
Published By: Juniper APAC DWA Cloud Leads July 2017     Published Date: Oct 25, 2017
My name is Jonathan McCaffrey and I work on the infrastructure team here at Riot. This is the first post in a series where we’ll go deep on how we deploy and operate backend features around the globe. Before we dive into the technical details, it’s important to understand how Rioters think about feature development. Player value is paramount at Riot, and development teams often work directly with the player community to inform features and improvements. In order to provide the best possible player experience, we need to move fast and maintain the ability to rapidly change plans based upon feedback. The infrastructure team’s mission is to pave the way for our developers to do just that - the more we empower Riot teams, the faster features can be shipped to players to enjoy.
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technology efficiency, market dynamics, data privacy, data security, device management, platform management, enterprise management
    
Juniper APAC DWA Cloud Leads July 2017
Published By: Workforce Software     Published Date: Dec 02, 2015
Fatigue management delivers business benefits in terms of your overall workforce management strategy, whether it is an expected function of the business or not. Mitigating fatigue risk can have a dramatic impact on your workforce and your bottom line. Proactively managing employee fatigue is a hallmark of leading businesses, as it demonstrates concern for your employees, customers and the larger community.
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employee fatigue, productivity, workforce management, productivity, fatigue management, human resources
    
Workforce Software
Published By: WFS Australia     Published Date: Dec 02, 2015
Fatigue management delivers business benefits in terms of your overall workforce management strategy, whether it is an expected function of the business or not. Mitigating fatigue risk can have a dramatic impact on your workforce and your bottom line. Proactively managing employee fatigue is a hallmark of leading businesses, as it demonstrates concern for your employees, customers and the larger community.
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employee fatigue, productivity, workforce management, productivity, fatigue management, human resources
    
WFS Australia
Published By: Allscripts     Published Date: Oct 30, 2015
Download our ebook today to discover how Allscripts Value-based Care Services can help your practice adjust to changing reimbursement trends.
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medicare, value-based reimbursement models, revenue growth, value-based care, allscripts, community care solutions, chronic care management solutions, analytics
    
Allscripts
Published By: Crowdtap     Published Date: Mar 21, 2013
Learn why the next evolution of social marketing is Collaborative Marketing. Brands that are closest to those who buy, use, and advocate for their products win.
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marketing insights, research, insights, marketing metrics, peer influence, peer influencer, influencer community, brand influence
    
Crowdtap
Published By: Siemens     Published Date: Jun 20, 2013
The Charlotte Hungerford Hospital’s pioneering success shows that HIEs can deliver tremendous value by facilitating more coordinated care with community hospitals, small physician practices, and often-overlooked members of the healthcare community.
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hie, physician affinity, mobilemd, care management, health information exchange, patient portal, clinical portal, care coordination
    
Siemens
Published By: Dell & Microsoft     Published Date: Aug 14, 2013
Cloud computing no longer is simply the most dominant topic of conversation among the IT community and its business stakeholders: It is now a gigantic marketplace that is reshaping how IT services are provided and, more important, is helping organizations become more agile, responsive and efficient.
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private cloud, cloud computing, agile, responsive, efficient
    
Dell & Microsoft
Published By: GE Healthcare     Published Date: Feb 23, 2015
Given the wide range of technology options available, it's important for healthcare IT executives to pick the right image management technology and approach for a long-term sustainable solution delivering the desired performance and ROI. This whitepaper explores solutions for multi-layered neutrality, a standards-based framework for unifying medical images and clinical documents across the enterprise and community.
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enterprise imaging, advanced visualization, universal viewer, centricity pacs, 3d imaging, radiology imaging solutions, diagnostic medical imaging, radiology medical imaging
    
GE Healthcare
Published By: RedHat     Published Date: May 16, 2017
The study reveals that among CIOs and senior IT decision makers, open source is not just a cost-saving option; it is also a strategic investment that can lead to digital innovation. It indicates open source usage is moving from community freeware to enterprise-grade solutions. Asia Pacific IT leaders view open source as improving the evolution of technologies that are key to digital transformation, including cloud, DevOps, mobility, and big data.
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open source, digital innovation, digital transformation, devops, mobility, cloud, big data
    
RedHat
Published By: JBoss Developer     Published Date: Oct 21, 2016
This competitive review between Red Hat and TIBCO integration technologies has presented multiple differences between the products. A notable difference is that only Red Hat JBoss Fuse is a 100% open source product. Red Hat is committed to leveraging existing open source projects and using open standards whenever possible for both product implementation and integration communication. This includes Camel, the de-facto integration standard included with Red Hat JBoss Fuse. Red Hat’s open source commitment extends to Active MQ, the upstream messaging technology used with JBoss A-MQ and included with Red Hat JBoss Fuse. Another difference is that Red Hat JBoss Fuse clustering is based on the upstream Fabric8 community project and offers much more functionality than TIBCO clustering options.
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cloud, technology, competitive advantage, queuing protocol, open source
    
JBoss Developer
Published By: HP - Enterprise     Published Date: Sep 27, 2013
Learn how the CIO of the United Arab Emirates University community addressed the major challenges faced by the University's network security professionals.
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united arab emirates, united arab emirates university, network security, security, network
    
HP - Enterprise
Published By: GE Power     Published Date: Mar 01, 2017
Coal power producers worldwide are facing challenges in today's dynamic energy markets. The need to cycle quickly due to renewables on the grid, emissions compliance and the need to operate efficiently are all factors that drive a sustainable coal power business. Find out how the global coal power community can turn to software to help create cleaner and more efficiently produced power.
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coal power plants, coal power, steam power plants, utilities, power producers, power grids, power industry, power plant software
    
GE Power
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