Learn how to ensure a positive customer experience outcome by establishing a reliable business process automation (BPA), which will support your customer’s personalized interactions and adapt to changing conditions in the marketplace.
To put it carefully, certain technology decisions at the federal level since 2002 have been questionable. But citing new “Cloud First” policies for implementations in government contact centers, data centers, and federal agencies, cloud initiatives are now showing value by way of cost reductions and broader functionality. Abdo Rabadi of Blue Kite Consultants and Mechele Herres of Interactive Intelligence say even more benefits of the cloud await. Read how the federal government can best achieve them.
Today, business process automation isn’t just about efficiency, it’s about operating a business for your customers. To ensure a positive customer experience, a process must trigger an automated action, and automation must then manage the experience across multiple channels, personalize the customer’s interaction, and predict the best next actions. Read more, from Chris Thalassinos, Mahnaz Meshkati, and Frank Chiu of Communications Intelligence Group, and Brad Herrington of Interactive Intelligence.
IBM Rational Testing Solutions for SOA help software delivery and QA teams to improve the quality of SOA solutions, by automating the creation, execution and analysis of functional, regression and performance tests of non-GUI business processes and services. In this webcast, we will demonstrate the benefits of IBM Rational Testing Solutions for SOA.
Portals are becoming integral enablers of business and IT innovation for many organizations. From first-generation content aggregation portals to more sophisticated enterprise process portals, organizations have used portal solutions to improve productivity, streamline business processes, enable new Web-based product and service delivery models, and provide IT with a powerful platform for new and composite application development.
Server sprawl can divert valuable time and resources away from pursuing your core business goals. This white paper will show how System z can give you the visibility, control and automation your business needs to become more successful.
No enterprise is an island. Goods and services flow in from suppliers. When you include suppliers of wares for raw material extractors, along with recyclers that turn consumer and commercial waste into new raw materials and finished goods, it is a supply chain with no beginning and no end.
Manual processing of vendor invoices presents a roadblock to the success of your accounts payable (AP) department and overall business objectives. As you look to automation to get your company on the right track, consider this guidebook your map along the 7-step path to AP automation success.
Published By: VMTurbo
Published Date: Feb 11, 2014
These new software-defined capabilities, enabling enterprises and service providers bridge the gap between software-defined flexibility and the true business potential of the Software-Defined Datacenter.
Published By: OpenText
Published Date: Apr 16, 2014
Learn how the landscape of business has changed and see how you no longer need multiple systems, and instead need a complete process automation and case management system that will fit all of your organization’s needs.
Published By: BlackLine
Published Date: Dec 06, 2016
Despite advances in technology, many management accountants continue to spend long hours on manual and redundant month-end activities. Freeing them from this labor enables them to focus on strategic initiatives that can help grow the business. Download this white paper now to learn more about process automation.
Published By: Red Hat
Published Date: Nov 08, 2017
This report from RTInsights looks at how business process automation can provide structure and control for digital transformation initiatives, disruptive technology adoption, and application modernization, from cloud-native application to integration.
Published By: IBM ILOG.
Published Date: Jul 14, 2009
This white paper explains how a business rule management system can make business process automation easier to understand, maintain and manage. Compare BRMS with other business automation schemes, like traditonal software coding or standard business rule engines. Learn how the Welsh Assembly Government and a United States commercial lender have implemented business rules to make a difference in their business processes.
Business Process Management For Dummies, IBM Limited Edition, shows you what BPM is and how it can help your organization. You see how the BPM solutions from IBM help you gain many benefits from higher customer satisfaction to greater agility in adapting to changing market conditions.
Chapter 1:Understanding BPM
Chapter 2: Getting Started with BPM
Chapter 3: Putting BPM to Work for your Organization
Chapter 4: Improving BPM Automation and Decision Management
Chapter 5: Checking out BPM Success Stories
Chapter 6: Reasons to Choose BPM from IBM
The age of the customer. Possibly no term better illustrates the current era of business. Customers expect their experience to be flawless at every touchpoint, and with competitors only a click (or tap) away, company leaders have a strong incentive to deliver. Online retailers have set a high standard in the way that they engage customers on an ongoing basis—not just during the commercial transaction, but before, during and after each interaction with the customer. Can service providers in industries such as banking, insurance, healthcare and government meet the challenge?
In today’s increasingly high-tech and efficiency driven business landscape, internal processes such as accounts payable (AP) are being looked to as prime candidates for modernization.
Traditional, paper-based methods of vendor invoice processing are associated with higher costs, lower visibility and longer processing times — all barriers that ultimately impede business progress and the ability to gain a competitive advantage.
The purpose of this white paper is to explore the specific challenges faced by companies using manual processing methods while shedding light on the key features and proven benefits of automation.
Is it time to modernize your AP process? Read this white paper to get started!
Customers’ expectations have never been so high. Yet, leaders at many banks and financial institutions still fail at providing a smooth, personalized, timely and relevant experience throughout channels. By leveraging the increasing amount of data about customers, bankers can create information to constantly improve their understanding of product usage, profitability, risk, buying behavior and financial needs. Access this white paper today to learn about expert solutions that can help you reinvent your business operations and create a customer-focused company. Read on now to explore more.
In today’s mobile, connected era, customers expect perfection from their service providers. With competitors only a click (or tap) away, companies have a strong incentive to deliver flawless operations. Online retailers have “set a high bar” in the way that they engage customers throughout the entire sales process—not just during the commercial transaction, but before, during and after the transaction. Can your insurance company meet the challenge?