In today’s mobile, connected era, customers expect perfection from their service providers. With competitors only a click (or tap) away, companies have a strong incentive to deliver flawless operations. Online retailers have “set a high bar” in the way that they engage customers throughout the entire sales process—not just during the commercial transaction, but before, during and after the transaction. Can your insurance company meet the challenge?
We live in an era in which customers expect perfection from their service providers. With competitors only a click (or tap) away, companies have a strong incentive to deliver flawless operations. Online retailers have “set a high bar” in the way they engage customers throughout the entire sales process—not just during the commercial transaction, but before, during and after the transaction. Your operations must be seamless, because individuals enjoy an interconnected and ubiquitous experience. And your operations must be insightful, because every personal and professional interaction is targeted and relevant. A Smarter Process approach helps you to reinvent business operations in the era of the customer.
Published By: Tricentis
Published Date: Jan 22, 2019
“Agile is all about change. IT leaders adopt agile to accelerate the pace of change for their business-differentiable software. Adopting agile requires changes throughout the people, processes and technologies involved in building that software. Development teams must significantly change their structure, culture, tooling and daily activities for agile. And once agile is adopted, the applications under development change on a daily (or more frequent) basis.
However, amid all this change, one thing tends to remain the same: the software testing process. One recent study reported that 70% of organizations have adopted agile, but only 30% automate testing. A separate study found that while agile adoption is now near 88%, only 26% of agile organizations have broadly adopted test automation. In other words, testing processes remain stuck in the past even as organizations invest considerable time and effort, transforming their development processes to meet today’s and tomorrow’s business de
A fundamental people-process-technology transformation enables businesses to remain competitive in today’s innovation economy. Initiatives such as advanced security, fraud detection services, connected consumer Internet of Things (IoT) devices, augmented or virtual reality experience, machine and deep learning, and cognitively enabled applications drive superior business outcomes such as predictive marketing and maintenance. Superior business outcomes require businesses to consider IT a core competency. For IT, an agile, elastic, and scalable IT infrastructure forms the crucial underpinning for a superior service delivery model.
Dell EMC’s Intelligent Automation powered by Intel® Xeon® Platinum processor simplifies the management and maintenance of its PowerEdge server hardware. Designed to drive down the cost and resources associated with server lifecycle management, Intelligent Automation relies on integrated Dell Remote Access Controller(iDRAC) and OpenManage server management soft
Many BPO providers have already invested heavily in robotic process automation (RPA), providing an opportunity to renegotiate your BPO contract to reflect the cost savings they are making as a result. But there’s more. Contract renegotiation also creates an opportunity to leverage providers’ investment to accelerate automation in your own business.
Read this to discover:
• the benefits of automating business processes and the impressive level of cost savings this can deliver
• the impact of automation on the BPO market and the implications this has for BPO contracts
• a five-step processing for assessing and renegotiating your outsourcing contract
• three options for starting your automation journey.