As the benefits of investment in Learning and Development continue to be signaled to the market, Chief Learning Officers and leaders of learning organizations will be taking center-stage in the transformation of their organization. In addition, companies spent just over $180 billion on corporate training last year, putting immense pressure on training leaders to show return on investment.
With the spotlight on, these CLOs and other leaders of learning organizations will be measured across three core levers; transforming the business performance of learners, creating learning experiences that engage learners, and improving the operational efficiency of the organization.
Download The Three Levers of a Successful CLO to learn the first step in aligning yourself with the three levers that business find most important.
Business executives and managers at
business-to-business (B2B) enterprises care
about time, money, competitive advantage,
customer loyalty and growth. Few pay much
attention to the vital IT infrastructure that
supports transactions and collaboration with
trading partners—though that B2B backbone
directly affects performance and profitability. In
fact, just 26 percent of business managers view
B2B integration as a competitive differentiator,
according to a study for IBM by Vanson Bourne,
a research consultancy.
As a result, many enterprises continue to utilize
manual and error-prone emails, faxes and file
transfers for B2B transactions. Reliance on
complex, brittle and antiquated systems to
exchange critical data impacts time to market,
cost-efficiency and satisfaction across
suppliers and end-customers. Modernization of
B2B integration in recent years has moved
forward in fits and starts, often undermined by
competing priorities and misalignment between
business and IT managers.
New research finds that senior executives want HR as a strategic business partner and an HR organization that anticipates the talent capabilities required for creating a high-performance culture. In this report you'll learn how to use technology to bring insights and business value to the executive table, understand what business leaders want in a partnership with HR and discover how to create a forward-looking strategy for business growth
Published By: Broadsoft
Published Date: May 25, 2017
This whitepaper is for contact center management and business executives looking for ways to optimize the business performance of their contact center.
• If yours is an existing contact center with infrastructure that has been built up over the years, this whitepaper provides bestpractice steps to break down the resulting data silos, unify them, and optimize your contact center for business performance.
• If yours is a new contact center and you have the opportunity to build your infrastructure from the ground up using modern technologies, this whitepaper will provide best practices to prevent building data silos.
This eBook takes you on a journey to outthink content chaos and discover how your industry can gain real value from your business content. Read how industry leaders are reflecting on the important challenges they face, and how they are finding innovative ways to collaborate and extract value from all forms of content to outpace those obstacles. Learn how cognitive and cloud-based Enterprise Content Management, or ECM, can help you protect your content while gaining a competitive advantage from it, improving business performance and ROI.
Online video’s explosive growth has created tremendous new opportunities for engaging
customers and developing new revenue streams. But despite the fact that video is becoming
increasingly central to many online business strategies, many publishers still lack the tools and
data to understand what factors are important in keeping their audiences engaged.
In this whitepaper, we present data from the first ever large-scale scientific study that shows how
video performance quality affects viewer behavior. The results help to shed light on important
considerations that can help businesses craft a successful online video strategy – boosting their
business bottom line and ultimately reaping the rewards of online video’s vast potential.
Published By: Teradata
Published Date: May 02, 2017
Given the economic realities of the past few years and uncertainty about the future economic climate, finance continues to face pressures to maintain and/or reduce budgets while also providing increased services to the business and the broader regulatory and investment community along with greater transparency.
As a strategist and not just a bookkeeper, the CFO can provide meaningful and timely insight into corporate financial close information for executives to adapt to market changes and drive accountability through clear performance metrics.
Published By: Dynatrace
Published Date: Apr 26, 2017
It's impossible to optimize every page and action of every transaction for every device and user location...you need to identify the pages and actions that matter most and build an optimization plan.
This report details how T-Mobile did exactly that, and how you can do the same:
Base your plan on your own business and visitor data
Correlate performance to transaction completion rate
Determine where you'll see the most return for your technology and time investment
Download the report to read more.
Security from design through deployment.
Mobile devices are now a reality in many organizations.
Building on Mobile Device Management (MDM) and Mobile
Application Management (MAM), organizations are
increasingly developing their own enterprise apps for specific
job tasks to improve productivity, business partnerships,
customer satisfaction and bottom-line performance. However,
to achieve these benefits, it is imperative that mobile security
best practices are incorporated throughout the lifecycle of the
Security from design through deployment.
Mobile devices are now a reality in many organizations. Building on Mobile Device Management (MDM) and Mobile Application Management (MAM), organizations are increasingly developing their own enterprise apps for specific job tasks to improve productivity, business partnerships, customer satisfaction and bottom-line performance. However, to achieve these benefits, it is imperative that mobile security best practices are incorporated throughout the lifecycle of the application.
Published By: Riverbed
Published Date: Apr 14, 2017
"As companies undergo digital transformation, many IT organizations are embracing DevOps to better align with evolving business requirements, foster rapid innovation, and deliver high-performing services. But what IT leaders are failing to grasp is that this cultural shift also requires modifications to the underlying application performance management (APM) technologies and processes that have historically been used to manage IT service delivery.
Read this analyst paper to explore:
Key challenges IT organizations face as they roll out DevOps practices
Additional APM tools and capabilities needed to support DevOps
Recommendations for forming the right organizational structure and processes"
Your IT team is struggling with aging, inflexible, and complex infrastructure and processes that make it difficult to support new business needs or take advantage of cloud. Learn how you can transform your data infrastructure using flash storage to meet service level performance and availability, enabling your team to focus on the delivery of new applications and services.
Hotels and resorts with function space may well have an opportunity to boost their
overall property revenue, given the escalating demand for function space and the
fact that many of them have already maximized the value of their guest rooms
through sophisticated revenue management capabilities. Success generally starts
with a next-generation technology solution that can empower sales and catering
personnel. Success also requires having in place the right organizational resources,
business processes and performance metrics.
DevOps cuts deep and wide through industries, company sizes, and technology environments. Yet, DevOps is never done — it’s about continual learning and improvement rather than an end state.
Puppet is here to help. We draw on the success stories and lessons learned at organizations that are already driving improved performance and better business outcomes with their DevOps initiatives.
This handbook captures five essential phases for mapping out a DevOps journey:
1. Build the business case for DevOps.
2. Address the biggest challenges to DevOps success.
3. Develop a performance-driven team structure.
4. Choose the right Tools and processes.
5. Plan your key implementation phases.
De nos jours, les magazines sont remplis d’histoires de réussites commerciales propulsées par la Business Intelligence (BI). La bonne nouvelle, c’est que vous pouvez croire ces histoires : la BI aide presque toujours à améliorer les performances et son potentiel est encore plus grand qu’il y a seulement quelques années.
This whitepaper reveals how Infor Dynamic Enterprise Performance Management (Infor d/EPM) offers intelligent business and financial performance management capabilities, so you can drive your overall business performance more effectively.
Enterprise mobile capabilities ideally complement, protect, and enable market-leading mobile applications to improve workforce productivity and intelligence and enable increased sales performance as a result. After a number of years of considering the relative value of various new devices, mobile device management (MDM) paradigms, development methodologies, new services, and new connectivity models, retailers are ramping up investments in enterprise mobility. Rugged devices can be part of this business outcome-centered approach, adding enterprise mobility to deliver great experiences and comparatively reduce the economic cost of doing so — importantly, doing so with continued ease in supportability, excellence in performance, and consistency in usability. Retailers are continuing to invest in deployment of secure ruggedized mobile devices for many reasons that are explored in this white paper.
Published By: 8x8 Inc.
Published Date: Feb 13, 2017
The migration of contact centers from on-premises to the cloud is well underway and dramatically changing how companies deliver customer experience. That’s the conclusion of this 2016 survey by 8x8 and the Contact Center Network Group (CCNG) of 154 contact center professionals in the U.S. and UK. The November 2016 survey results uncover a range of trends and opportunities that highlight the importance of analytics, the increase in remote working, and the integration of more non-voice channels into the contact center.
Download this complimentary report to learn:
Major business drivers that are leading contact centers to cloud
Surprising top method for measuring and improving agent performance
Concerns and obstacles around moving to the cloud
Increased prevalence of remote working and key challenges reported
The most popular non-voice channels contact center managers would like to incorporate
collaboration between Cornerstone OnDemand and researchers at Harvard Business School uncovers how the distance between two employees’ desks affects various performance measures.
According to the findings, placing the right type of workers in close proximity to each other has been shown to generate up to a 15% increase in organizational performance. For an organization of 2,000 workers, strategic seating planning could add an estimated $1 million per annum to profit.
Published By: Microsoft
Published Date: Feb 02, 2017
Download the Keystone Research whitepaper to see how top performing enterprises use their IT investments to store, process, and use data to make more effective, real-time decisions.
Keystone Research, a global economics and data-driven strategy consulting firm, interviewed senior IT and business decision makers at over three hundred businesses to uncover the relationship between Data & Analytics technologies and business performance. This research shows that companies who have developed the most sophisticated Data & Analytics platforms and apply these capabilities as a regular part of their business enjoy operating margins that are eight percentage points higher than lagging organizations. This translates to $100 million in operating profits on average for the more advanced companies in the sample controlling for factors such as company size and industry vertical.
Read on to find out how your business can:
- Simplify IT Management and Administration
- Improve Performance and Application Availability
- Reduce Total Cost of Ownership
- Enhance IT and Business Agility
Published By: Lightower
Published Date: Jan 26, 2017
Lightower's comprehensive suite of fiber-based solutions is trusted by over 40% of Fortune 500® companies with their mission critical networking needs. And with over 33,000 route miles of all-fiber network and over 22,000 service locations, Lightower provides the custom connectivity services to ensure optimal application and business performance.
Watch our video to discover the industries Lightower serves and learn how the Lightower Limitless Network at the center of everything you do.
In this report, you will learn why:
• Business stakeholders need better planning, insight, reporting and compliance.
• Why Oracle is a leader in Enterprise Performance Management.
• Modeling and management reporting are key differentiators as EPM moves rapidly to SaaS.
Published By: ServiceNow
Published Date: Jan 03, 2017
The scope and value that modern IT service delivery provides a business is increasing dramatically, according to a new research reportfrom Enterprise Management Associates (EMA).
And yet in some organizations legacy ITSM systems contribute significantly to reduced credibility for IT departments who fail to integrate with and support important business concerns. This lack of modern IT service delivery creates multiple issues for the enterprise, including:
Increasing divergence of IT and business performance
Rising costs due to service delivery complexity
Inability to measure and protect a business from potential risks
Informed by extensive research and two compelling deployment narratives, this report examines what EMA calls “next-generation ITSM” and its contributions toward optimizing changing IT and business requirements. EMA contrasts these advances with the risks of staying with legacy ITSM models and then evaluates and itemizes the risks of “doing nothing” by allowing legacy ITS
This study showed that as companies adopt cloud strategies for sourcing and building IT services,
they are both expecting and achieving significant gains in business key performance indicators
(KPIs) including revenue growth, strategic IT budget allocation, IT costs, quicker time to provision,
and increased ability to meet SLAs. Further, our study showed that as businesses increased their
orientation to cloud, these KPI benefits accelerated. IDC has identified five stages of cloud maturity:
ad hoc, opportunistic, repeatable, managed, and optimized (in increasing maturity), and while
there are immediate benefits from moving even from ad hoc to opportunistic, the benefits accrue
and grow as you move up the adoption curve. Organizations studied are realizing $1.6 million in
additional revenue and $1.2 million in reduced costs per cloud application.