The company's ultimate goal was to enhance the interaction among its CRM applications and maximize the value of each incoming call to create more personalized and profitable interactions with customers.
The company's ultimate goal was to enhance the interaction among its CRM applications and maximize the value of each incoming call to create more personalized and profitable interactions with customers.
Download this webcast today to hear guest speakers discuss and review key issues and themes around SD-WAN. Guest speakers will talk through recommendations on how to address the unique challenges that SD-WAN presents to network operations:
Industry expert panel discussion featuring:
-Shamus McGillicuddy, Senior Analyst, EMA
-Fred Estienne, Managed Solutions Architect, Bell Canada
-Paul Kohler, Director, Technical Alliances, Viptela
-Time Diep, Director Product Management, CA Technologies
Download and listen today!
Published By: VMware Dell
Published Date: Jul 02, 2008
Bell Canada began an initiative to provide desktop solutions at reduced costs. With 8,000 call center agents, Bell Canada faced hardware attrition and rising costs. Streamlining systems, facilitating outsourcing and increasing capabilities to telecommute would reduce costs while improving service. This would require creating customized workstations for users. Bell Canada approached VMware Partner CGI Group Inc., which provides end-to-end IT and business process services, for a solution.
Download this webcast today to hear guest speakers discuss and review key issues and themes around SD-WAN. Guest speakers will talk through recommendations on how to address the unique challenges that SD-WAN presents to network operations:
Industry expert panel discussion featuring:
-Shamus McGillicuddy, Senior Analyst, EMA
-Fred Estienne, Managed Solutions Architect, Bell Canada
-Paul Kohler, Director, Technical Alliances, Viptela
-Time Diep, Director Product Management, CA Technologies
Download and listen today!
