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Published By: VMware AirWatch     Published Date: Sep 21, 2016
Customers demand more from financial services. Changing customer preferences, non-bank Fintechs and regulatory pressure are disrupting financial services. Here's why digital transformation is the only way forward.
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VMware AirWatch
Published By: Deluxe     Published Date: Nov 15, 2017
The Fed’s interest rate manipulations have many consumers wondering what’s going to happen next. In June 2017, the Fed increased its short-term rate by a quarter point, the third time in six months that it had done so. At the time, the Fed said it would likely raise the rate again by the end of 2017, but industry watchers now speculate that the agency may hold off doing so until sometime in 2018.
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Deluxe
Published By: Kronos     Published Date: Sep 24, 2018
Today’s financial services organizations recognize that success starts with strong relationships built on trust and transparency. In a competitive market, a company’s employees can make or break these crucial relationships through their interactions with customers. That’s why businesses — from wealth management and insurance firms to banks and credit unions — are investing in automated workforce solutions to help them attract, engage, and retain top talent while controlling costs and driving exceptional service. Managing a diverse workforce of exempt and nonexempt employees across back-office, contact center, and frontline operations is no easy feat. Finding and keeping best-fit employees is challenging enough, but you also need to optimize day-to-day functions like time and attendance, scheduling, payroll, labor cost and productivity tracking, and compliance management to stay competitive and profitable. Given this complexity, it is not surprising that management teams are not alway
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Kronos
Published By: DocuSign UK     Published Date: Aug 08, 2018
"Banking is going through a digital revolution. Read the eBook and learn how DocuSign helps banks digitize both internal and external mission-critical processes to achieve: • 80% faster cycle times • 93% fewer errors and millions of dollars in savings and productivity gains • 10% improved customer experience"
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DocuSign UK
Published By: AstuteIT_ABM_EMEA     Published Date: Feb 02, 2018
Seit über 30 Jahren basiert die Datenverwaltung in Unternehmen auf relationalen Datenbanken. Doch die modernen Verfahren für die Entwicklung und den Betrieb von Anwendungen in Kombination mit der rasant steigenden Zahl neuer Datenquellen und den immer umfangreicheren Workloads der Anwender übersteigen zunehmend die Möglichkeiten relationaler Datenbanken. Die dadurch entstehenden Einschränkungen im Hinblick auf die Flexibilität und Skalierbarkeit sowie die steigenden finanziellen Belastungen bewegen mehr und mehr Unternehmen dazu, zu alternativen Datenbanken wie MongoDB oder NoSQL zu migrieren.
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leitfaden, fur, die, migration, von, einem, rdbms, mongodb
    
AstuteIT_ABM_EMEA
Published By: dinCloud     Published Date: Jun 19, 2018
When Bank of England, a leading mortgage lender, recently sought a technology refresh, dinCloud provided a solution that not only met their technology requirements, it addressed some long-standing operational challenges that had been facing the business.
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daas, financial, services, lender
    
dinCloud
Published By: Epsilon     Published Date: Jun 12, 2012
When marketers become more customer-centric, they not only engender trust, but create dialogue and rewarding relationships that will last for the long term. Put Your Customers First!
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finance, marketing, banking, epsilon, customer relations, customer satisfaction
    
Epsilon
Published By: Epsilon     Published Date: Aug 23, 2012
By focusing more on the customer, banks can not only acquire new prospects, but boost retention and raise profitability to keep consumers loyal and returning for the long term.
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customer experience marketing, cem, crm, crm, customer retention, cei, customer experience index, cem strategy
    
Epsilon
Published By: Epsilon     Published Date: Aug 23, 2012
As competition increases, financial institutions need to enhance the overall mobile banking experience to stay relevant and better meet customers' demands and constantly changing needs.
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mobile banking, mobile sites, text banking, mobile apps, mobile behavior
    
Epsilon
Published By: Lexmark     Published Date: May 28, 2014
A UBM tech report on the 6 secrets that banks can use to reduce cost and drive process improvements
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lexmark, reducing costs, driving process improvements, modern document management
    
Lexmark
Published By: Websense     Published Date: Sep 27, 2010
Social media isn't coming to banking institutions-it's here. For banks and their customers, social networks such as Facebook, LinkedIn and Twitter have become an integral part of everyday life.
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websense, social network, facebook, linkedin, twitter, data risk, data security, web security, networking
    
Websense
Published By: Adobe     Published Date: May 15, 2018
Adobe article that condenses/highlights key findings from the Econsultancy Digital Marketing in the Financial Services and Insurance Sector 2017 Study, an in-depth, 5000+ word report covering FSI executives’ opinions on: – General trends in retail banking, investment banking, and insurance – Internal structures their companies are using to execute digital transformation – The biggest threats/disruptions in the industry – The biggest priorities in 2017 (leaders are focusing on both customer retention and customer acquisition, mainstream is focusing just on customer retention) – Main sources of sales and leads (digital + mobile are steadily increasing sources) – Digital marketing budgets & investment areas (leaders are investing more in digital marketing automation and analytics) – Use of the cloud and AI to automate analysis and marketing – The importance of multichannel personalization – Innovation in the types/formats of products/services provided (leaders are focusing on imp
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Adobe
Published By: Polycom     Published Date: Mar 13, 2015
As the financial services industry moves away from its historic focus—on high margin business, banking, brokerage, insurance, trading, wealth management, and payment companies—they must rethink and strengthen the ways they interact with markets and customers. Organizations that fail to provide personalized services for their clients or to satisfy increasingly demanding customers will struggle to keep their position as competitors innovate at every turn.
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investment, security, financial transmission, profits, innovative technology, unified communication
    
Polycom
Published By: Polycom     Published Date: Mar 13, 2015
United Bank for Africa (UBA) Group is one of Africa’s leading financial institutions offering banking services to more than seven million customers via 750 branches in 18 African countries. With further offices in New York, London and Paris, UBA is connecting people and businesses across the world through retail and corporate banking, innovative cross-border payments, trade finance and investment banking. Over the past three years, UBA had undergone a period of rapid expansion that had seen affiliate banks in 16 African countries come on board. This expansion has naturally put the group’s communication infrastructure under pressure.
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investment, security, financial transmission, profits, innovative technology, unified communication
    
Polycom
Published By: CA Technologies     Published Date: Jun 04, 2015
In the Application Economy, speed, innovation, and quality, have become table stakes. If you can’t meet your customers’ expectations, they will surely find a competitor who can. Whether your organization is in one of the sectors facing the most intense digital competition (like insurance, banking, telecommunications or retail), or a more traditional industry, how rapidly and successfully you embrace a software-driven digital transformation strategy will likely have a profound effect on your organization’s long term viability. In this Whitepaper, learn how the Application Economy is driving Digital Transformation in companies, and how you can position your organization for success.
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CA Technologies
Published By: Pega     Published Date: Sep 11, 2015
In December 2013, Pegasystems commissioned Forrester Consulting to evaluate the people, process, and technology pain points and best practices overall in each of the key phases of commercial and investment client onboarding. Then to further explore this trend, Forrester developed a hypothesis that tested the assertion that commercial onboarding has a number of pain points that prevent a unified client-centric experience.
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Pega
Published By: Comcast Business     Published Date: Apr 14, 2016
The financial industry is facing unprecedented market disruption. Technology is changing the way institutions and consumers alike consider and conduct transactions, expanding the breadth of opportunity on both sides of the counter.
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comcast, banking, finance, comcast business, market disruption, financial transaction
    
Comcast Business
Published By: Comcast Business     Published Date: Jul 08, 2016
The financial industry is facing unprecedented market disruption. Technology is changing the way institutions and consumers alike consider and conduct transactions, expanding the breadth of opportunity on both sides of the counter.
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comcast, banking, finance, comcast business, market disruption, financial transaction
    
Comcast Business
Published By: Comcast Business     Published Date: Nov 04, 2016
Technology has provided its share of pros and cons for the financial services industry. On one hand, it has created a level of transparency between customers and their financial health, giving them access to their account information and enabling them to apply for loans, transfer funds, pay bills and withdraw funds with the click of a mouse or the push of a few buttons. On the other hand, it has changed consumers’ expectations regarding banking as a whole, expecting a level of service other online sites provide, such as immediate customer assistance and problem resolution.
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Comcast Business
Published By: Comcast Business     Published Date: Nov 28, 2016
Technology has had a profound impact on society, influencing everything from the way we communicate with each other to how we conduct business transactions. In the financial services space, technology has brought banks closer to their customers, offering a wide range of online services to appeal to a population of consumers who now view their smartphones as something they can’t live without. In the process of shifting their practices to accommodate this new generation of customers, banks are transforming and reinventing themselves from the corporate office to the branch office through innovative services and technologies that take banking beyond the traditional experience. Networks are playing a central role in this transformation.
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Comcast Business
Published By: Moxie     Published Date: Aug 08, 2018
Achieve your goals by successfully mapping common sources of customer struggle to the right engagement opportunities. With ever changing customer expectations and behaviors in the new Guided Economy, a Large National Insurance provider decided to build a competitive advantage to: improve customer experience boost engagement escalate lead acquisition increase conversion across digital platforms By mapping struggle to engagements, digital channels are used to help customers select the right products, complete web forms, or become new customers.
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customer, opportunities, engagement, planner, digital templates, insurance, financial services, banking
    
Moxie
Published By: MineralTree     Published Date: Jan 23, 2018
Community Food Bank of Eastern Oklahoma used automation to focus on value-added tasks vs. manual accounts payable processes.
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business payments, accounts payable, payment automation, invoice automation, accounting applications
    
MineralTree
Published By: CA Technologies EMEA     Published Date: Apr 10, 2018
Much has been written about Payment Services Directive 2 (PSD2) and its potential to herald a new era of open banking where banks no longer have a monopoly on payment services. Instead they will be forced to provide full access to customer accounts to third parties looking to provide financial services of their own, on top of banks’ existing data and infrastructure. All of this could prove to be true, just not on January 13th 2018, the deadline for national governments to transpose PSD2 into law. This is because there is still so much to be decided and clarified. The European Banking Authority’s longawaited regulatory technical standards (RTS) on strong customer authentication (SCA) were issued in March 2017 but missing some of the finer details, such as the methods to remotely access customer data and account information and the measures around the use of application programming interfaces (APIs) and screen-scraping.
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CA Technologies EMEA
Published By: CA Technologies EMEA     Published Date: Apr 10, 2018
Ein neues Security-Modell, das Sie verstehen und nachahmen sollten. Die Security in Unternehmen ähnelte bisher einer Festungsstrategie, die Anwenderendpunkte abschottete und Mauern um das Netzwerk baute. Heutzutage kann diese Strategie die Nutzung von Mobile Devices und SaaS-Funktionen (Software-as-a-Service), die sich außerhalb der Festung befinden, nicht mehr unterstützen. Daher haben sich Chief Information Security Officers (CISOs) nach neuen Lösungen umgesehen, die diese Technologien heute sichern können und die sich einer Zeit anpassen, in der sich sowohl Bedrohungen als auch Unternehmensanforderungen verändern.
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CA Technologies EMEA
Published By: Hitachi Vantara     Published Date: May 10, 2018
The banking industry is being pressured by two new forces simultaneously: an increasingly stringent regulatory environment that requires new levels of data governance, and a shift to digital business processes that introduces new, nimble competitors and empowers customers in new ways. This E-Book is intended to provide information and insights on how banking executives involved in digital transformation can successfully navigate in this new and quickly evolving landscape.
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Hitachi Vantara
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