IT leaders working on customer service projects must display an incredible amount of diligence. An organization’s CRM system has become its lifeline to customers, but as customer needs evolve so has the requirements of CRM. According to Gartner, today’s CRM solution must include a laundry list of capabilities outside its traditional core functionality including: native mobile support of the vendor's customer service and support business applications; real-time analytics; industry-specific functionality and workflow; context mining of voice and text; scalable cloud-based systems; social media engagement; suggested next agent action; multimodal capabilities, such as chat within mobile self-service; and even co-browsing. Gartner surveyed the CRM field and evaluated each vendor including Pegasystems.
Download this Gartner Magic Quadrant analysis and gain a better understanding each vendors’ CRM Customer Engagement Center solutions.
With the growing need to effectively monitor your infrastructure, metrics have emerged as a way to gain insight to the trends and problems within your IT environment. collectd is an open source daemon that collects system and application performance metrics. With this data, collectd then has the ability to work alongside another tool, such as Splunk, to help identify trends, issues and relationships you may not be able to observe otherwise.
This e-book gives you a deep dive into what collectd is and how you can begin incorporating it into your organization’s environment. Download your complimentary copy of “A Beginner’s Guide to collectd” to learn how to:
*Get and configure collectd
*Analyze collectd data
*Use Splunk and collectd together to analyze large amounts of infrastructure data
Improve the performance, security and reliability of your DNS infrastructure by adding a supplemental DNS service to your IT environment. Best-of-breed managed DNS service providers have the global DNS infrastructure and deep DNS network operations expertise to ensure your success. Adding a secondary DNS service can help you deliver consistent, high-quality user experiences across the world and mitigate outage risk.
To learn more read our white paper: High Availability DNS Reduces Downtime Risk and Improves End-User Experience
collectd is an open source daemon that collects system and application performance metrics. With this data, collectd then has the ability to work alongside other tools to help identify trends, issues and relationships not easily observable.
Read this e-book to get a deep dive into what collectd is and how you can begin incorporating it into your organization’s environment.
Improving the customer experience is a strategic imperative for most
organizations today, but delivering an engaging experience across the growing
number of digital customer touch points can be a daunting challenge.
Organizations must deliver responsive experiences that “play well” on
smartphones, PCs, and tablets. They must publish content to installed app
experiences on mobile and other connected devices, to social channels, and
to email campaigns. They must manage global sites in different languages,
localize the experience for different markets, and — increasingly — personalize
the experience for different customer personas or segments.
A modern digital experience management platform is essential for any
organization hoping to make digital experience delivery a core competency.
IDC interviewed organizations using Adobe Experience Manager Sites (AEM
Sites) to understand the impact of the platform on their ability to create,
manage, and deliver digital experiences. Study participants
The seven tips included in this whitepaper are from some of the top EAM minds in IFS North America and IFS AB, and are designed to help ensure that you get the most out of EAM software so that you can get the most out of your assets.
Email has become today's most mission-critical communication channel. Each and every day, 800 million business users worldwide use email during the course of their work day and about 80 percent of a company's intellectual property passes though its email server. Email is a vital component of both internal communication between employees and external communication with customers and business partners. It has become such an integral part of normal day-to-day business operations that most companies simply cannot function without it: when email stops, your ability to conduct business also stops.
Adobe positioned highest in Ability to Execute and Completeness of Vision in Gartner’s Magic Quadrant for Web Content Management. Gartner’s evaluation is based on Adobe Experience Manager, part of the Adobe Marketing Cloud. Adobe is named a Leader and is positioned highest in both Ability to Execute and Completeness of Vision.
Quando as projeções de receita de seu setor caem, como você pode escapar e continuar crescendo? Saiba como a Orange Business Services aproveita o storage da NetApp para se reinventar, tornando-se um fornecedor de serviços em nuvem e superando sua ambiciosa meta de receita de nuvem de € 500 milhões até 2015.