In 7 simple steps, eBusiness professionals can boost sales and customer satisfaction while reducing customer service costs by delivering the right information and service to the right customer at the right time. Find out how!
This white paper describes how B2B organizations can use B2B online commerce to lower costs, retain customers, grow the business, and reduce complexity for customers-all essential activities for competing in the evolving marketplace.
This study asked more than 6,500 consumers across the U.K., Spain, Germany, France, and Benelux about their satisfaction, likes and dislikes, common frustrations, and spending habits related to online shopping. Find out what was discovered!
Combining customer data and social media presents an enormous opportunity for merchants. Industry observers contend that this shift, which some have called "social CRM" or "sCRM," represents the next great wave in online commerce. Read more now!
This paper illustrates that solutions exist today, both as traditional software and Software as a Service, with a proven track record of success in helping companies make the transition to 100% electronic AR invoicing.
Published By: ServiceNow
Published Date: Apr 19, 2013
Unauthorized software, painful software license compliance audits, long fulfillment times, limited visibility, unaccountability... if these issues sound familiar, you are not alone. These are real challenges faced by many IT organizations - with serious consequences if not properly addressed.
During our Software Asset Management webinar you will learn how having asset, configuration and other service management processes together in one system of record provides the control and visibility you need to overcome these challenges.
This Enterprise Strategy Group whitepaper reviews HP 3PAR Storage Adaptive Optimization software -- granular, automated, and policy-based service-level optimization and more. Learn how this combination is a thoughtful approach that can deliver.
As your business users consume software-as-a-service applications, they are introducing new risks to your organization. Why settle for a solution that’s incomplete, unsecure and requires manual intervention— when what the business really needs is a complete, secure and automated solution?
s your information technology (IT) organization pressured to get more work done with fewer people or on a constricted budget? Do you need to make IT a competitive asset rather than a cost center? Does your business struggle with slow software applications or data that's too often unavailable? If you answered "yes" to any of these questions, it's time to take a close look at Oracle Exadata, the world's fastest database machine exclusively designed to run Oracle Database. It is the first database machine optimized for data warehousing, online transaction processing (OLTP), and database consolidation workloads as well as in-memory databases and database as a service (DBaaS).
Gartner defines contact center infrastructure (CCI) as the products (equipment, software and services) needed to operate call centers for telephony support and contact centers for multichannel support. This type of infrastructure is used by customer and employee service and support centers, inbound and outbound telemarketing services, help desk services, government-operated support centers, and other types of structured communications operations.
Published By: Riverbed
Published Date: Apr 14, 2017
"In the cloud era, businesses need levels of agility that traditional networks can’t provide. The software-defined WAN (SD-WAN) is emerging at branch offices and other remote locations to drive increased efficiencies and to optimize user experiences across cloud applications and services.
What you’ll learn from this powerful resource:
Why the SD-WAN market is expected to hit $6B by 2020.
The products and services that form the SD-WAN landscape.
Some essential guidance for SD-WAN planning and implementation."
Service virtualization and testing automation speed time-to-market: Discover how Walgreens has reduced application development cycle time (from 10 weeks to 5 to 7 weeks), transformed testing into a non-linear, agile process and ensured high quality of proprietary business applications using HP Application Lifecycle Management solutions. Walgreens is a leader in providing consumers with multi-channel access to pharmacy and health-and-wellness related goods and services
Published By: Delphix
Published Date: Mar 24, 2015
Software development across industries is undergoing a constant revolution, driving toward more efficient processes, while data management is trapped with slow legacy systems. This deep dive outlines how Data as a Service transforms data from drag to driver.
Software-as-a-service (SaaS) enterprise resource planning (ERP) is accelerating as a mainstream delivery model to help companies gain flexibility and leverage modern cloud technologies. The market landscape is evolving as pure-play SaaS ERP providers battle traditional ERP vendors that are repositioning their offerings for the cloud.
Businesses should assess the viability of their current ERP deployments and consider the rapidly changing ERP landscape as they plan a transition path to the cloud. Review the Forrester report to hear how the ERP market is changing, and how businesses are reconsidering deployment models to better fit their goals and needs.
As a manufacturer, your ability to grow in this digital marketplace depends on how you leverage the latest best-practice technology. Is your enterprise resource planning (ERP) system keeping pace?
This Forrester Research report—presented by Epicor Software—details the latest insight on software as a service (SaaS) business solutions. SaaS applications will evolve in the cloud to new levels of value in:
• User experience
Read the report for predictions and recommendations to help guide your strategic growth initiatives.
OFS companies in and around the Marcellus Play need fast, accurate rig intelligence from one comprehensive source to stay competitive. With Drillinginfo (DI) you’ll gain an edge in the Marcellus Play by using the best data and the broadest intelligence available.
Tracking prospects can be a lucrative opportunity, but since rigs move on a daily basis it’s important to have updated information. Learn how DI can drive a company’s success by gathering up-to-the-minute rig intelligence from a single, comprehensive software solution.
The Marcellus Shale is seeing an increase in drilling every day, and with Drillinginfo you’ll have the products and solutions to help gain an edge on everything from permitting and leasing information to rig locations and pricing trends. Is your oilfield service team working from the right playbook? Find out how to get the most accurate, timely drill-site and well event information while making the most out of each and every opportunity.
The Wide Area Network (WAN) is in the midst of a significant evolution. Software-defined WAN
(SD-WAN) is the key factor driving this evolution and bringing along with it many transformational
changes. SD-WAN has enabled several new WAN uses cases, such as enabling reliable, secure and
high performance support of software-as-a-service (SaaS), cloud compute, cloud storage, cloud
security and the ability to use non-deterministic Internet services to provide business-class transport.
The traditional WAN architecture was ill equipped to support these new use cases.
As is usually the case with an emerging market, the first entrants into the SD-WAN space were
start-ups. However, given the ability of SD-WAN to support both traditional and emerging WAN
use cases, the market has recently been flooded with a range of vendors, solutions and technologies
offering varying types of SD-WAN solutions.
While having differing types of solutions provided by numerous suppliers is potentially beneficial,
Companies are moving applications to the cloud with software-as-a-service (SaaS) and infrastructure-as-a-service (IaaS) usage increasing at a steady rate. IDC research has found that over half of organizations currently utilize a hybrid cloud configuration. For many companies, backing up data to the cloud is the easiest way to begin using the cloud. To achieve the benefits of backup to the cloud without taking on extra risk, IT leaders need to understand the nuances of cloud-based storage services and plan accordingly.
Published By: Dell EMC
Published Date: Dec 01, 2017
A common misconception about hyperconverged infrastructure (HCI) is that because data services are software-defined, the hardware doesn’t matter. It’s easy to see why—the software driving HCI solutions such as the Dell EMC XC Series (in this case, Nutanix software) is exceptional. It efficiently manages data and communications across a cluster of nodes and storage tiers, keeping the cluster and virtual machines (VMs) up and running, delivering optimal performance and availability. Software-defined infrastructure is changing the way data services are delivered, making companies more efficient and agile, and reducing costs.
Download the study to learn more about the latest trends.
Intel Inside®. New Possibilities Outside.
Published By: MuleSoft
Published Date: Sep 08, 2016
Since it first emerged more than a decade ago, Service Oriented Architecture (SOA) has been both widely praised as a modern and agile approach to software development and infrastructure architecture and dismissed as a colossal waste of time and money. Missed expectations for many SOA projects led one analyst in 2009 to declare, “SOA is dead.” Far from being dead, however, service oriented architecture is in fact more relevant than ever
For the past two years, Oracle has committed substantial R&D resources to developing a new software-as-a-service (SaaS) version of its popular on-premises commerce product. This Forrester Research brief analyzes the key differentiating capabilities of this new offering and will provide guidance to eBusiness and channel strategy professionals on how to evaluate this solution as part of their commerce technology replatforming initiatives.
Published By: Zendesk
Published Date: Jun 26, 2018
In the global market for customer service software, Zendesk is once again recognized as a leader in the 2018 Gartner Magic Quadrant for the CRM Customer Engagement Center.
Every year, Gartner conducts a thorough analysis of service providers in the customer service and support application space. We believe the Gartner Magic Quadrant for the CRM Customer Engagement Center report provides valuable information for business leaders who seek technology solutions for interacting and engaging with their customers.
Zendesk can again be found in the 2018 report’s Leader quadrant, which we consider a reflection of the success of our 125,000 customers, including enterprise clients like Airbnb, Tesco, and the University of Tennessee. The past year alone has included a number of significant milestones for us, including the release of AI-enhanced features for self-service and surpassing $500 million run rate in revenue. As our customer base continues to grow, we strive to be a dynamic vendor for bus
There are myriad software products, from complete CRM platforms that offer analytics to standalone or add-on software products that focus solely on analytics. There are analytics apps that can be added to your existing CRM platform. Or there’s the option to outsource analytics to a growing number of service providers.
“The technologies are changing rapidly. There are a zillion startups offering either new tools or technologies, so it is kind of hard to navigate,”Mike Gualtieri, an analystfor Forrester Research Inc. in Cambridge, Mass., said in a recent webcast on analytics. “There isn’t just one platform that you’re going to need.
There’s a whole ecosystem of platforms.”
Having the right people on staff who know how to use the technology is equally important, analysts say. Analytics aren’t just for statisticians anymore—they’re used by sales, marketing and customer service teams in daily decision making.
Whether we’re talking about a life partner, a business partner or an enterprise information platform, you don’t want to start any kind of relationship without all relevant information – or worse yet, go in blind. Selecting a case management solution provider is no different. Download this white paper to discover key considerations and questions to ask when evaluating case management vendors and software solutions.