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State of Service Insights and trends from over 2,600 global service Trailblazers

Published By: Salesforce
Salesforce
Published:  Nov 09, 2018
Length:  57 pages

For the second annual “State of Service” report, Salesforce Research surveyed more than 2,600 customer service professionals worldwide to discover:

  • How service leaders are responding to heightened customer demands 
  • Which habits are hallmarks of top service teams 
  • How smart tech is impacting service protocols 
In this report, high-performing service teams are the top 14% who rate both their service performance and performance versus competitors as excellent. See page 3 for further information on performance.



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