Today’s conversational commerce requires brands to provide immediate answers to their customers’ questions. Chatbots and artificial intelligence are fast becoming critical tools for customer service, bringing speed and scale that ensures a superior experience. But what are the best practices that marketers need to know to tackle the challenges of customer service automation? ?Learn from experts from General Motors, Booking.com and Spredfast about how to bring automation into your CX workflows and bolster your social service strategies.
You’ll find out:
How to think about automation for your business?
How chatbots enhance your agent workflows?
How Booking.com and GM are using AI to drive inspiration and customer service efficiencies?