Over–servicing is a very real issue for agencies. As a business whose value is judged on the quality of service, it is all too easy for agencies to always want to go the extra mile for clients, both happy and unhappy.
Our research into the creative industry shows that while 75% of agency time is spent on client work, only 70% of that time is actually billed to clients.
In this eGuide, we will show you 4 ways to take more control and avoid over–servicing in your agency.
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