Sage provides an enterprise-level business management solution for services operations; these solutions assist Sage customers with core financial and supply chain management functionality. Sage commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and objectively examine the potential return on investment (ROI) that services organizations may realize by deploying its Enterprise Management solution as part of Sage Business Cloud. The purpose of this study is to provide readers and prospects with a framework to evaluate the potential financial impact of the Enterprise Management solutions on their services organizations. To better understand the benefits, costs, and risks associated with this investment, Forrester conducted in-depth interviews with six Enterprise Management for Services organizations customers, each with at least two to three years of experience using Enterprise Management. For this TEI study, Forrester has created a composite Organization to illustrate the quantifiable benefits and costs of investing in Enterprise Management for Services organizations. Based on characteristics of the interviewed customers, the Organization is a global, midsize services companythat has major operations in North America, Europe, and Africa, with minor multisite operations globally. It has been using Enterprise Management for three years to enable its services process activities. For more information, see the section titled: The Composite Organization.