Offers > Podium > Turn a Negative Into a Positive

Turn a Negative Into a Positive

Published By: Podium
Podium
Published:  Dec 06, 2016
Length:  8 pages

As much as it probably pains you to admit, not all of the customers that you serve are going to leave your business happy – despite everyone’s best effort. No one likes to get negative reviews. In fact, it’s hard not to take them personally. Having a strategy in place for how to respond to them, however, is essential.

If you don’t have a plan in place, things could go horribly wrong, and possibly do irreparable damage to your business.

In this ebook, we will outline a proven process to respond to negative reviews, discuss ways that negative reviews can help improve your business operations, and review the benefits of having an online review management platform.



Tagspodium, customer insight, customer reviews, customer satisfaction, negative reviews