As much as it probably pains you to admit, not all of the customers that you serve are going to leave your business happy – despite everyone’s best effort. No one likes to get negative reviews. In fact, it’s hard not to take them personally. Having a strategy in place for how to respond to them, however, is essential.
If you don’t have a plan in place, things could go horribly wrong, and possibly do irreparable damage to your business.
In this ebook, we will outline a proven process to respond to negative reviews, discuss ways that negative reviews can help improve your business operations, and review the benefits of having an online review management platform.