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Improving Government Services by Adopting a Constituent-Centric Approach

Published By: Pega
Pega
Published:  Aug 12, 2016
Length:  7 pages

Governments are charged with the exceptional responsibility of representing public interests. Constituents want to access their government services through multiple channels, which means agencies must adopt constituent-centric services that allow a personalized, optimized, and automated customer journey.

Multi-channel approaches also necessitate cross-government collaboration to ensure informed decisions and next best actions are available to enhance constituent service. By leveraging cloud and deploying a solution that guides customer service agents through the interaction, government organizations can implement an enterprise, customer service solution more easily than ever before.

Download Taking the Constituent-Centric Perspective to Improve Government Services to better understand the challenges governments face and the solutions they need to embrace in order to meet their constituents’ needs. 



Tagspega, government services, collaboration, public interest