As 2016 approaches, we’re long past needing to point out how totally the smartphone has changed our lives. But the statistics we are by now so familiar with (we look at our phones up to 150 times a day, we spend 2 hours a day in mobile apps, etc) sometimes obscure a profounder truth:
Mobile hasn’t just made it easier to do the things we always did. It has changed the nature of our activity and our understanding of what the brand/consumer relationship looks like.
This white paper explores 5 ways in which this process will move forward in 2016 - with a practical focus on what is actually likely to happen in the next 12 months.