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Driving Customer Loyalty through Network & Service Quality

Published By: IBM
IBM
Published:  Feb 02, 2016
Length:  11 pages

Read this whitepaper published by Heavy Reading and sponsored by IBM to look at why network service quality matters to customer loyalty and CSP attitudes to improve it and discover how CSPs can correlate customer loyalty indicators like Net Promoter Scores with network and service quality metrics to help drive better business and operational performance



Tagsibm, telecom, analytics, customer management, customer loyalty, network service