Delivering applications that meet the needs of the business can be a challenge in a complex business climate that is constantly changing. Diverse, multiple heterogeneous environments are the norm, all of which must be maintained and deployed. Multiple tools and technologies connect, support and create work. Processes are inconsistent, which contributes to difficulties with end-to-end lifecycle governance. Waste, rework and technical debt abound. At the same time, organizations are striving to be leaner by eliminating tasks that do not add value and by preserving existing IT investments. Woven throughout almost every one of these challenges is the need for speed and innovation while balancing quality and cost. If you have found yourself in this complex, chaotic world, what should you do about it? What improvements should you consider? What practices should you have in place? This paper covers five steps that can help you address today’s challenges and deliver software that yields better business results.