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Best Practice Insights: ITIL® Service Strategy

Published By: BMC Software
BMC Software
Published:  May 12, 2015
Length:  39 pages

ITIL® has emerged as one of the best-known and widely practiced approaches for IT Service Management (ITSM).  ITIL v3 established a set of five core principles that help IT organizations deliver and manage IT services to the business – Service Strategy, Service Design, Service Transition, Service Operation, and Continual improvement.

This guide provides a primer on the essentials of the Service Strategy framework and highlights the key elements and important concepts from BMC Software ITIL experts.  



Tagsit service management, it organizations, it services, best practices, service strategy framework, important concepts