Phone systems in some ways are the silent heroes of the office. When they are doing their job correctly, few people think twice about them, but when a business phone system is down or not functioning properly, it’s a major hit to productivity. And that’s a direct reflection of their overall importance. Business phone systems are a direct connection to a brand’s consumers and still a main source of communication between coworkers in an office. In our era of booming technology and evolving features there are a number of phone system options that offer different advantages and disadvantages. There’s so much more to it than simply categorizing your company as a small business or mega corporation. As an important and sometimes expensive business investment, there are a number of variables to take into consideration when shopping for a new phone platform. Six of them to be exact.