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How to Boost IT Visibility and Business Value

Published By: ServiceNow
ServiceNow
Published:  Mar 26, 2014
Length:  10 pages

Decision makers at many organisations question the investments made in IT.  This is often because they don't fully understand the value delivered by IT service management or by compliance with recommended best practices such as those defined by the IT Infrastructure Library.

An effective service catalog enables IT to deliver business services that are more customer and service focused, which results in higher customer satisfaction, provides standardization and consistency and increases IT visibility across the organization. 

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Tagsservice catalog, visibility, it value, compliance, service management