Businesses are redefining how and where their employees work, spurred by the proliferation of mobile devices, the bring your own device (BYOD) phenomenon, and the consumerization of IT, all of which are also enabling the growing trend of bring your own application (BYOA) within enterprises of all sizes. The increasingly distributed, mobile, and virtual nature of workforces is also giving rise to a dramatic shift in how businesses operate and contributing to the growing need for a seamless business communications solution that connects multiple applications. This has resulted in increased demand for "best of breed" integrated communications solutions across the enterprise.
This IDC white paper examines cloud-based communications as a service and defines and explores the emerging iCaaS segment. It also discusses the benefits of implementing a cloud-based iCaaS solution.