Offers > join.me > Measuring Customer Satisfaction with Support Services

Measuring Customer Satisfaction with Support Services

Published By: join.me
join.me
Published:  Jan 29, 2014
Length:  5 pages

For companies that sell products or services that require technical support, the support customers receive might be the only personal experience they can use to gauge their satisfaction with an organization. Since, for many of these organizations, customer satisfaction directly affects revenue, measuring customers' satisfaction with the service experience and the services provided is extremely important as it enables these organizations to manage and improve the customer experience. 

Download this HDI Research Corner report to reveal the findings from 264 support organizations that provide technical support for the services or products used by customers. The data was collected via an online survey from August to October 2012.



Tagslogmein, customer satisfaction, support services, service experience, hdi, technical support