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Best Practices for Customer Service

Published By: Oracle
Oracle
Published:  Aug 08, 2013
Length:  10 pages

RightNow's focus on integration; streamlined handoffs between low-assisted, medium-assisted, and high-assisted interactions; and focus on agent productivity arm companies with what they need to improve their customer service on an ongoing basis. 



Tagsbest practices, customer service, oracle, crm, rightnow