If one trend is poised to continue for the forseeable future, it's VoIP, or voice over Internet protocol, for business. Just a few years ago, this technology was dismissed by many businesses as being too new and untested. Thanks to the considerable savings that the typical VoIP plan brings to the table, though, many small businesses started testing the waters. Today, VoIP is no longer viewed as a mere trend. It's here to stay. The question is how the market will evolve over the next decade or so. Without a doubt, 2013 will be an interesting year for business VoIP. Download this white paper to find out more about the key factors that will affect VoIP pricing in 2013.