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How to Achieve a Great and Profitable Customer Experience

Published By: SAP
SAP
Published:  Jul 17, 2012
Length:  12 pages

A research report from Business Week on a global survey of executives on Customer Experience; 80% of respondents rate CE as a strategic priority but the majority believe that their company does a poor job at delivering a good customer experience. We will be publishing 4 reports based on this survey as well as interviews with key analysts, influencers and Customers. Here is the first report which you can download and forward to your sales team and customers.



Tagssap, business, management, customer experience, profits, strategy, marketing