Offers > CA Service Assurance > Transforming IT Culture to Assure Business Service Quality and Improve IT Operational Efficiency

Transforming IT Culture to Assure Business Service Quality and Improve IT Operational Efficiency

Published By: CA Service Assurance
CA Service Assurance
Published:  May 15, 2011
Length:  3 pages

In an attempt to keep its head above water, IT has traditionally worked in a break-fix mode within operational silos, instead of looking holistically at all the IT components (applications, transactions, databases, networks and physical and virtual systems) that deliver a complete business service. Evolving to the next level of IT effectiveness requires a new level of integration and analysis of cross-silo management information.

This involves linking application status and root-cause information with infrastructure status and relating that to impact on IT service quality. Read this brief to learn how this approach to IT management can benefit your organization.



Tagsit operational efficiency, cross-silo, infrastructure status, it service quality, it management, business service analytics, reporting